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Loading LAYIQ…Job opportunity
AZ Phoenix
Source: Grand Canyon Education careers · View original posting
From Grand Canyon Education's posting. “We” and “our” refer to the employer.
The Technical Support Specialist provides telephone, e-mail, live chat and social media support to GCU Students regarding their issues with online classroom access. Team members are required to achieve call center activity targets (calls answered, wait time) as outlined in the department’s operating guidelines.
Tuesday to Saturday | 6:00am to 3:00pm
Hourly pay is $16.34 P/H
ESSENTIAL FUNCTIONS: Include, but are not limited to, the following:
QUALIFICATIONS: The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have a customer-focus, service orientation and professional and courteous manner.
Ability to work on simultaneous multiple cases effectively
Solid problem solving/trouble shooting skills with strong attention to detail.
Able to demonstrate personal ownership of all customers’ issues and follow through to obtain desired results
Skilled in determining why and how, what steps or procedures are required in problem resolution.
Ability to learn University E-Learning software and applications.
Ability to function in a fast-paced call center environment
Willingness and ability to work assigned shifts which may consist of weekends, holidays and evenings.
Excellent communication skills, written and verbal, to transmit information accurately and understandably.
Team player with adaptability to changes in workload, systems, and processes.
The ability to multi-task, prioritize, and remain detail-oriented.
Self-motivated, positive, and friendly demeanor; ability to remain calm and professional in all situations.
Call center or technical support experience highly desirable.
Must be able to pass pre employment background check.
Previous experience with University e-learning environments and software preferred but not required.
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