layiq
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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US - LA - Houma; Houma General Office
Source: Saia careers · View original posting
From Saia's posting. “We” and “our” refer to the employer.
Ready To Go Further?
Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.
Position Summary
Manages the investigation and resolution of freight claims up to $5,000, including shortage and damage cases, subrogation efforts, and customer dispute resolution. Collaborates closely with internal departments and external partners to ensure claims are processed accurately and timely in accordance with internal policies and customer contracts.
Major Tasks and Responsibilities
Investigates assigned freight claims by reviewing shipment records, OS&D reports, delivery documentation, and customer-provided evidence to determine liability.
Coordinates with cross-functional teams to gather supporting documentation and resolve shipment discrepancies.
Manages subrogation and recovery efforts with partner carriers and insurance companies for applicable claims.
Facilitates salvage negotiations on minor damage claims, including offering discounts or salvage allowances when appropriate to mitigate losses.
Interprets and applies contracts terms and legal liability guidelines to process claims within assigned authority limits and communicates resolution decisions to customers.
Ensures claims are documented accurately for audit compliance and quality checks, including allocation of paid amounts to the responsible terminal for financial accountability.
Prioritizes and expedites Full Value Coverage (FVC) claims to meet service commitments with partner insurers.
Supports junior team members with guidance on claim intake, documentation, and claim process questions.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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