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Job opportunity
Supervisor, Dispatch (Cox Automotive)
Cherryville NC; Cherryville, NC - 300 Commerce Dr; REMOTE - USA
Source: Cox Automotive careers · View original posting
- Pay
- $67,100 — $100,700 USD per year
- Employment
- full time
Employer job description
From Cox Automotive's posting. “We” and “our” refer to the employer.
Company
- Cox Automotive - USA
- Job Family Group
- Customer Care Group
Job Profile
Supervisor, Customer Care
Management Level
Supervisor
Flexible Work Option
Can work remotely anywhere in the specified country
Travel %
No
Work Shift
Variable
Compensation
Compensation
Compensation includes a base salary in the range of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Job Description
Are you ready to lead a team that keeps things rolling—literally? As the Supervisor, Transportation Breakdown (Market Place Operations) , you’ll be the driving force behind our Roadside team’s success. You will be responsible for ensuring operational performance, supporting employee development, motivating breakdown specialists, and maintaining high service standards across the call center.
What You’ll Be Rockin’:
Coach & Cheerleader : Guide your team to greatness in dispatch timeliness, phone metrics, and operational efficiency.
Trainer Extraordinaire : Help team members grow with personalized development and motivation.
Policy Pro : Keep things compliant and clear with company procedures.
Customer Whisperer : Step in when needed to ensure top-notch event handling.
Flex Master : Adjust schedules and juggle priorities like a scheduling ninja.
Perks & Highlights:
- Be the go-to leader in a fast-paced, high-impact environment.
- Collaborate with a team that values hustle, heart, and humor.
- Make a real difference in how we support customers on the road.
Qualifications
- Minimum
- High School Diploma/GED and 5 years’ experience in a related field (Transportation, Call Center). The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
- Requires strong knowledge of MS Office
- Excellent communication skills to work effectively with teams throughout organization
- Preferred
- Degree in related discipline strongly desired
- Drug Testing
- To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
- The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
EOE, including disability/vets
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
Application Deadline: 10/18/2026
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
Employer posted:
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- Status
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- Apply goes to
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