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Redmond, WA; Atlanta, GA
Source: Microsoft careers · View original posting
From Microsoft's posting. “We” and “our” refer to the employer.
Overview
Are you a customer-obsessed, AI-curious engineering leader who thrives in an inclusive, collaborative global team? The Azure Engineering Operations (EngOps) team's mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.
Our ACES engineering team is building domain specific agents and services that are fundamentally transforming Azure customer support — from reactive, human-only workflows to AI-first systems that resolve customer issues at Azure scale. We are seeking a Principal Applied AI Engineering Manager to build and lead a high-performing AI engineering pod focused on shipping production agentic AI services.
You will own the engineering execution for next-generation AI agents — LLM orchestration, multi-agent coordination, RAG-based systems, and evaluation frameworks — that handle thousands of customer cases per month and drive measurable volume reduction across Azure.
This is a leadership role building production AI services that directly impact millions of Azure customers. You will build the team, set the technical direction, own the delivery, and be accountable for engineering outcomes.
Every day, our customers stake their business and reputation on our cloud. You can help Azure EngOps provide our customers with the world-class cloud services they need to succeed.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Software Engineering M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable
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