layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Field Service Technician at Prescott's Med, Indianapolis, IN

Troubleshoot, repair, modify, and rebuild/refurbish industrial washing, sterilization and surgical equipment and system components.
Perform preventive and corrective maintenance required on various types of equipment from multiple manufacturers. Types of equipment may include but are not limited to autoclaves, rack washers, bottle fillers, tunnel washers, bedding dispensers, cart washers, endoscope washers, blanket warmers, surgical tables, surgical lights and other type of equipment manufactured by Getinge (CASTLE), Steris (ASMCO), Consolidated, Tuttnauer, ETC and other manufacturers.
Ensure customer satisfaction through pro-active communication, dedication to resolving customer equipment performance issues/problems, and maintaining an effective service schedule.
Utilize technology (laptop computer and related software) to perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion in a timely fashion per company policies. This includes but is not limited to: (1) planning daily, weekly and monthly schedules to achieve optimum utilization, (2) completion of service call reports (SCRs) and submission to customer within 24 hours of service call, and (3) maintain accurate tool and parts inventory levels.
Increase company growth by identifying sales opportunities, recommending appropriate products and services to customers, and identifying new potential customers in the local service area.
Establish and maintain effective relationships with customers, colleagues and management. Communicate timely and effectively with customers regarding scheduling preventive maintenance and routine service calls.
Maintain courteous and professional demeanor when working with customers, contractors, management and fellow employees. Utilize customer policies and protocols when entering and exiting customer facilities and abide by all Washer Solutions policies and procedures.
Respond to routine customer and sales questions regarding equipment operation and performance. At management discretion, provide on-site support to the sales team by identifying opportunities, sizing, and utility requirements.
Other duties as assigned.
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Field Service Technician

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