Surgical Srvcs Patient Liaison

Department

Pre Operative Care Unit

Job Summary

The Surgical Services Patient Liaison serves as the frontline representative between surgery patients, family members, medical staff, surgeons, and hospital support staff in the, to ensure services provided on the day of the patient’s surgery are correct based on identified patient care orders, and the needs and overall coordination of care is completed efficiently and in a timely manner to ensure the patient is prepared for surgery without delay.

The liaison also assists the patient’s family members with technical assistance and patient’s status updates information while surgery is in progress.

Job Duties:

The Surgical Services Patient Liaison serves as the primary point of contact for surgery patients and their families on the day of surgery. This role coordinates communication between patients, families, surgeons, anesthesia, nursing, and support staff to ensure all care orders and preparations are completed accurately and without delay. The liaison provides real‑time updates to families during surgery, offers basic technical assistance, and helps guide them through hospital processes.