layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Manager-Facilities Management at American Express

Customer and Colleague Management
Advertise and promote GREWE facilities services within the defined locations, responding to changing customer needs while working within American Express and GREWE policy and scope.
Act as the escalation point for internal customers concerning all operational aspects of service delivery by third-party facilities management partners.
Collaborate with regional and global GREWE functions, including planning and administration, transaction management, design and construction, workplace services, workplace safety, and finance operations, as well as Security, Medical, and Technology teams, to deliver a seamless workplace experience.
Vendor Relationship Management
Support vendor management and drive third-party service partner performance to deliver best-in-class facilities services.
Establish, monitor, report, and manage Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Support periodic requests for proposals for facilities services and the ongoing development of statements of work, contract amendments, and commercial negotiations with Global Supply Management.
Risk and Regulatory Compliance
Maintain regular contact with Health and Safety, Human Resources, Workplace Services, and Security to ensure market consistency.
Maintain a risk register addressing permitting and statutory requirements for work in progress, health and safety compliance, space standards legislation, fire certification updates, leasehold improvement projects, and building population shifts.
Maintain and annually exercise a Business Continuity Plan for the GREWE team in the resident market, working with the GREWE Global Business Continuity Manager and core business units.
Provide GREWE oversight of third-party partners’ Business Continuity Plans and validate effectiveness through planned scenario exercises.
Financial Management
Oversee building-related finances for the market to ensure timely and cost-effective service delivery.
Analyze budget performance, highlight risks and opportunities at least monthly, provide forecast updates and variance explanations, and prepare bottom-up operating budget calculations as required.
Support financial recordkeeping for energy management and review, including negotiations with Global Procurement.
Maintain financial records for all contracts and manage financial data collection and analysis through third-party service partners.
Support timely and meaningful capital plans, asset registers, and operational business demands for facilities and property management.
Provide invoice approval

Manager-Facilities Management

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About Global Real Estate and Workplace Experience (GREWE)

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