Clinical Support Representative - Florence

CMSAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: LifeVest , the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.

HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.

TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need.

ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

Job Summary

Field based clinical representative responsible for customer and administrative support, education and streamlining of order processing, working collaboratively with Territory Manager(s) to support goals to drive higher market penetration, act as the revenue specialist through exception management and local payor knowledge within territory and follow the direction of Regional Management.

Essential Functions Responsible for Medical Order Process education and streamlining:

• Educate ZOLL Customers and staff on Medical Order requirements including MORe Team partnership
• Identify EMR/HL7 order opportunities in accounts and key stake holders
• Work with TM to develop EMR/HL7 champions
• Partner with HSD for MO process automation

Prioritize competing objectives (patient’s plan of care, any potential transition of care, reorder documentation and possible end of use) based on independent clinical acumen and knowledge of ZOLL’s medical devices to determine the best path forward for patient’s care and advise providers or their staff accordingly.

Responsible for Revenue Recognition in a defined territory:

• Exception management to drive down DTC and Aging Exceptions for defined territory
• Local Payor Landscape expert to increase paying authorization percentages
• Reduce zero rev by managing TOC and PEI in defined territory