Field Service Rep - Sacramento

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Build Relationships That Make a Difference

Please Note: We are specifically seeking candidates who reside in the Sacramento metropolitan area or within close commuting distance of the territory. This is a field-based position requiring regular in-person customer visits throughout the Sacramento market. Relocation is not provided for this role.

Are you an early-career sales or customer-facing professional looking to grow your career while making a meaningful impact in healthcare? McKesson is seeking a Field Service Representative to support Post Acute Care customers throughout the Sacramento territory. In this role, you'll partner with local business owners and healthcare providers, helping them navigate products, improve operational efficiencies, and maximize the value of their partnership with McKesson.

Success in this position comes from building trusted relationships, providing exceptional customer support, and serving as a reliable resource for customers. We are looking for someone who is approachable, dependable, curious, and eager to learn. If you enjoy connecting with people, solving problems, and developing your sales and relationship management skills, this is an excellent opportunity to grow your career with an industry leader.

Current Need

We are seeking a dedicated and relationship-focused Field Service Representative (FSR) to support Post Acute Care customers throughout the Sacramento, California territory. Candidates must reside within the Sacramento metropolitan area, including Sacramento, Roseville, Elk Grove, Folsom, Rocklin, or surrounding communities within the territory.

This field-based role is responsible for strengthening customer relationships, supporting onboarding and product utilization initiatives, identifying sales opportunities, and reinforcing the value of McKesson's products and services within customer locations. The ideal candidate will excel at building trust with customers, providing consultative support, and developing long-term business relationships.

Position Description

The Field Service Representative (FSR) serves as a trusted partner to Tier 1 and Tier 2 customer locations, conducting regular in-person customer visits and supporting key business initiatives. This role works closely with customer decision-makers including Administrators, Owners, Executive Directors, Directors of Nursing, and Business Office Managers to strengthen customer engagement, promote adoption of McKesson solutions, support new customer onboarding, and identify opportunities to grow business within existing accounts.

The FSR collaborates with Sales Managers and National Account Managers to drive customer satisfaction, improve formulary compliance, support product conversions, and capitalize on incremental sales opportunities.

Key Responsibilities

• Conduct scheduled customer visits to assigned PAC customer locations throughout the territory.
• Build trusted relationships with customer owners, operators, and key decision-makers.
• Reinforce McKesson's value proposition and ensure customers are maximizing the benefits of their partnership.
• Support new customer onboarding through training, presentations, and ongoing account support during implementation.
• Educate customers on product offerings, formulary updates, and product conversion initiatives.
• Support utilization management and formulary compliance efforts for customers operating under PPD pricing models.
• Identify customer concerns, service gaps, and growth opportunities, partnering with internal stakeholders to deliver solutions.
• Promote and sell approved products and solutions, including equipment, housekeeping products, and special-order items.
• Collaborate with Sales Managers and National Account Managers to execute strategic sales and customer retention initiatives.
• Maintain accurate customer activity records and communicate market feedback to internal teams.
• Minimum Requirements
• 2+ years of relevant experience
• Valid driver's license. 7 year motor vehicle record check completed during pre-employment
• Ability to work/travel within the assigned territory 5 days per week
• Preferred Critical Skills
• Relationship-building skills with the ability to establish trust and credibility with customers.
• Strong verbal communication and active listening skills.
• Consultative approach to influencing customer behaviors and business outcomes.
• Self-motivated with the ability to work independently and manage a territory effectively.
• Customer-focused problem-solving and decision-making abilities.
• Adaptable and comfortable working in a dynamic, fast-paced environment.
• Professional and approachable presence when interacting with customers and internal stakeholders.
• Ability to learn and understand healthcare products, technologies, and customer ordering systems.
• Additional Skills
• Experience in customer service, retail sales, healthcare support, account management, or other customer-facing roles.
• Experience managing multiple priorities and working across cross-functional teams.
• Detail-oriented with strong organizational skills.
• Ability to navigate change and adapt to evolving customer needs.
• Willingness to relocate for future career growth opportunities is a plus.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations.  In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.