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General Dynamics Information Technology
USA TX Austin; USA TX Austin - 1615 Woodward St (TXC020)
Source: General Dynamics Information Technology careers · View original posting
From General Dynamics Information Technology's posting. “We” and “our” refer to the employer.
Regular
None
None
MBI (T2)
Software Engineering
Performance Metrics, Process Improvements, Process Quality Control Certifications:
5 + years of related experience US Citizenship Required:
Yes
Seize your opportunity to make a personal impact as a QUALITY PROCESS MANAGER supporting the Department of Veterans Affairs (VA) GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.
At GDIT, people are our differentiator. As a QUALITY PROCESS MANAGER supporting the Department of Veterans Affairs (VA) in Austin Texas, you will help ensure today is safe and tomorrow is smarter.
HOW A QUALITY PROCESS MANAGER WILL MAKE AN IMPACT
Join GDIT to support the Department of Veterans Affairs (VA) through the Infrastructure Operations Support Services program. As the Quality & Process Manager, you will lead enterprise quality management across Infrastructure Operations—ensuring all deliverables, operational outputs, and service line activities consistently meet VA performance standards.
You will oversee quality governance, develop and maintain quality control plans, direct compliance reviews, validate documentation accuracy, and ensure adherence to VA’s technical, schedule, cost, staffing, and management performance metrics. You will partner with service line leaders, program managers, and technical teams to measure performance, streamline workflows, reduce rework, and embed quality criteria across all projects and services.
You will manage enterprise‑wide quality measurement systems, maintain dashboards and performance logs, track milestones, evaluate responsiveness and technical correctness, and coordinate cross‑team process improvements. You will proactively identify risks, document resolutions, align processes across teams, and support stable, reliable program delivery.
You will engage directly with VA leadership and stakeholders to clarify expectations, provide visibility into performance trends, deliver reviews and briefings, and incorporate feedback into continuous improvement efforts. Your communication practices ensure transparency, alignment, and trust across IO operations.
You will drive continuous improvement by identifying process gaps, modernizing documentation, strengthening controls, maturing performance measurement, and advancing automation—ensuring IO delivery remains disciplined, repeatable, reliable, and continuously improving.
Austin, TX (hybrid)
No visa sponsorship is available for this position
The likely salary range for this position is $97,968 - $120,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
40
Less than 10%
Hybrid
USA TX Austin
Compensation
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc .
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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