AI IT Manager

Faro Health aims to improve lives by helping life sciences companies answer complex clinical questions, simply, efficiently and effectively. Our software platform is used to orchestrate complex clinical development with a single source of truth. It brings words, data and teams together, empowering researchers to design more intelligent trials, master complexity and reach milestones faster.

Faro is a mission-driven company and we pride ourselves on a vibrant, inclusive, and growth mindset-oriented culture. Faro offers competitive compensation and benefits, generous vacation and parental leave, flexible working hours, and remote-friendly ways of working. Remote employees work from home and travel periodically for in-person collaboration and team events.

About the Role

The AI IT Manager owns Faro's internal IT function end to end: identity and access, endpoint and device management, SaaS administration, and the day-to-day service desk that keeps a fully distributed company working. Reporting to the Sr. Director of Security and Compliance, you will be accountable for the operational health of the systems every Faro employee touches, and for the IT controls that underpin Faro's security certifications.

This is Faro's first dedicated IT hire and needs an owner who will take it from functional to well-run. You will inherit a mature set of tools and a real backlog, and wide latitude to decide how the function is operated, automated, and measured. You will not have direct reports at hire; you are expected to build and lead the team as Faro grows, and how quickly that happens depends in large part on how effectively you automate the work in front of you.

The role is equal parts operator and builder, and automation is the larger half. Running IT well, meaning provisioning, access requests, procurement, fleet management, and the service desk, is the baseline expectation. What distinguishes success in this role is how much of that work you can turn into scripted, event-driven, or self-service processes that run without you: joiner-mover-leaver flows that fire from the HR system, access requests that route and provision themselves, license reclamation that happens on a schedule, evidence

that collects itself for audit. We would rather you spend a week automating a task than a year performing it.

Duties and Responsibilities

Drive automation as the primary lever of the role: identify the highest-volume manual IT work and eliminate it through scripting, APIs, workflow automation, and integration between Faro's identity, MDM, ITSM, HR, and compliance systems

Build and maintain automated joiner-mover-leaver provisioning, license reclamation, access and compliance reporting, and audit evidence collection, keeping the code and runbooks version-controlled and documented so nothing depends on one person

Expand self-service where it reduces ticket volume: request catalogs, automated approval and provisioning routing, and documentation that lets employees resolve common issues without opening a ticket