Account Executive

Mosaic Media is seeking a talented Account Executive to join our accounts team. You will be pivotal in managing client relationships and driving the performance of assigned accounts. Your expertise will be essential in fostering client engagement, growing revenue, and delivering exceptional service. Please note: this job position focuses on client management, NOT bringing in brand new client business.

About Mosaic Media:

Mosaic Media is a full-service advertising agency offering both digital (programmatic, paid search, social media) and traditional (radio, TV, print) media buying services. We partner with clients across a wide range of industries to help them reach their target audiences and achieve measurable business outcomes.

We value strategic thinking, accountability, collaboration, and continuous improvement. Our team is trusted to own outcomes, not just execute tasks, and to proactively identify opportunities that drive client success.

Responsibilities:

• Build and maintain strong client relationships through effective communication, active listening, and personalized service, ensuring clients feel understood, informed, and valued.
• Anticipate client needs and proactively identify opportunities to add value, offering strategic recommendations and solutions.
• Manage and resolve client issues swiftly, ensuring high levels of satisfaction and retention.
• Drive revenue growth by identifying and capitalizing on upselling and cross-selling opportunities within existing accounts.
• Develop and implement strategic account plans in alignment with business objectives.
• Define and track key performance indicators (KPIs) for client accounts.
• Stay updated on emerging industry trends and technologies, assessing their impact on clients' businesses.
• Budgets and Numbers: Oversee and monitor account budgets, including annual and incremental budgets for media placement.
• Collaborate with the media and accounting teams for accurate invoicing and reporting.
• Provide financial insights to support decision-making and enhance account management efficiency.
• Reporting: Utilize data analytics tools to analyze client data and provide actionable insights.
• Regularly review account performance with clients, offering strategic recommendations.
• Conduct performance review meetings with clients, discussing progress.
• Gather client feedback and adjust as necessary to meet evolving needs.

Requirements

• Minimum of 3 years’ experience in account management within an agency setting.
• Bachelor's degree in marketing, advertising, or a related field.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of digital marketing trends and platforms.
• Strong analytical skills and attention to detail.
• Proficiency in the Microsoft Office suite, Google Sheets and Windows OS.