layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Customer Success Manager at Britive, Remote

Relationship Management & Customer Outcomes
Serve as the primary point of contact and trusted strategic advisor for a portfolio of enterprise accounts post-sale.
Build and maintain deep, long-term relationships with technical stakeholders, security leaders, and executive sponsors.
Lead structured onboarding programs to ensure customers are deployed on time, on scope, and set up for measurable success.
Host monthly technical check-ins with key customer stakeholders to review platform health, address blockers, and drive adoption.
Prepare and deliver Quarterly Business Reviews (QBRs) with executive and key stakeholders that clearly demonstrate value, usage trends, and roadmap alignment.
Proactively monitor account health, identify churn risk early, and develop mitigation plans before issues escalate.
Project & Deployment Management
Own the end-to-end project plan for customer deployments, ensuring milestones are hit and stakeholders are aligned throughout.
Manage timelines, action items, and follow-ups with precision — nothing falls through the cracks on your accounts.
Coordinate closely with Britive Customer Success Engineers to drive technical implementation and resolve configuration blockers.
Educate customers on Britive best practices, identity and access management workflows, and PAM use cases relevant to their environment.
Cross-Functional Coordination & Internal Alignment
Serve as the connective tissue between customers and internal teams — including Product Management, Pre-Sales, Sales Architects, Sales Engineers, and Account Managers — to ensure seamless handoffs and consistent customer experience.
Provide regular, structured updates to the VP of Customer Success, CRO, and CEO on account status, strategic opportunities, and escalation items.
Collaborate with Sales and Pre-Sales during expansion and renewal cycles to ensure accurate scoping and smooth transitions.
Advocate for customer needs internally, translating field insights into actionable product feedback.
Drive customer advocacy efforts including case studies, reference calls, and product council participation.

Customer Success Manager

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