layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Customer Service Representative at Cargomatic, Dayton, NJ

About the Role

West End Express is seeking an experienced Customer Service Representative to support customers and daily drayage operations in the NY/NJ market.

This role requires someone who understands port drayage, customer requirements, terminal operations, and the importance of proactive scheduling and communication to avoid unnecessary per diem, storage, and other accessorial costs.

The CSR will work closely with customers, dispatch, and internal teams to ensure shipments are scheduled, tracked, and resolved efficiently.

Key Responsibilities

Serve as the primary day-to-day customer contact for assigned accounts.
Communicate with customers regarding pickups, deliveries, appointments, delays, and shipment status.
Schedule and coordinate deliveries and pickups with customers and dispatch.
Monitor containers to ensure appointments and moves are completed within free time and avoid unnecessary per diem, storage, and detention charges.
Work proactively with customers and dispatch to address potential service issues before they result in additional costs.
Communicate daily with dispatch regarding load status, appointment changes, driver issues, terminal conditions, and customer requirements.
Maintain accurate and timely updates across multiple systems, including Trinium and other customer/operational platforms.
Document customer communications, scheduling changes, exceptions, and resolution activity.
Research and resolve shipment discrepancies and customer issues.
Follow up on open issues until a clear resolution is reached.
Escalate service or operational issues when necessary.

Qualifications

A minimum 3 years of customer service experience in transportation, logistics, trucking, or drayage.
A minimum 3 years of experience supporting NY/NJ port drayage operations.
Minimum 1 year of hands-on Trinium experience required
Strong understanding of NY/NJ terminals, appointments, container moves, per diem, storage, detention, and related drayage processes
Experience working with multiple transportation and customer systems
Strong communication and organizational skills
Excellent follow-up and attention to detail
Ability to work in a fast-paced environment and manage multiple priorities
Strong problem-solving skills and a proactive approach to customer service
The Ideal Candidate
Candidate understands that strong customer service in drayage means staying ahead of the shipment, not reacting after there is a problem.
You are comfortable working directly with customers and dispatch, monitoring free time, identifying potential per diem exposure, and taking action to keep freight moving.

What's In It for You

Competitive pay.

Medical, dental, and vision benefits.

401(k) company match.

Paid time off (PTO) and paid holidays.

Join a high-growth company redefining logistics and supply chain!

Equal Opportunity Employer

Customer Service Representative

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About the Role

Key Responsibilities

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What's In It for You

Equal opportunity and accommodations

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