Pay: Target salary range of $80,000 to $100,000, with flexibility above this range for exceptional candidates whose experience and capabilities support broader operational ownership.

Employer job description

Leadership Experience: Approximately 3 to 5 years of experience in intake or another high-volume client service environment, with demonstrated people management, coaching, or team leadership experience.
Industry Background: Legal experience is not required. Candidates from other high-volume intake, client service, medical, or similar environments are encouraged to apply.
Strategic Skills: Demonstrated ability to develop and implement KPIs, improve process efficiency, and coach team members.
Tech-Savvy: Comfortable using CRM and phone systems such as Filevine and RingCentral, reviewing intake calls, interpreting data, and partnering with internal engineering resources to improve automation and reporting.
Empathy and Communication: High emotional intelligence with strong communication skills to manage client interactions and team dynamics.
Problem-Solving Ability: Strong critical thinking skills to identify and address process inefficiencies independently.
Global Team Leadership: Comfortable leading and developing an international team; prior experience managing offshore or global employees is a plus.
Location Requirement: This is a full-time, onsite role based in River North, Chicago.

From Crisp Recruit's posting. “We” and “our” refer to the employer.

Do you have the strategic vision to redefine client intake processes and elevate team performance?

Can you lead and develop a global intake team with empathy and innovation?

Are you ready to transform the client experience at a leading personal injury firm?

Will you take charge of implementing KPIs and incentive structures that drive success?

Director of Intake