Commercial Operations Contract Lead

About Us:

We are an innovative AI startup focused on transforming professional services through cutting-edge Generative AI and deep domain expertise. Our agent-driven solutions automate complex workflows, engaging humans only when needed to maximize efficiency and accuracy. Join us at the forefront of AI innovation, where your expertise will directly shape the future of professional services.

Role Overview:

We are hiring a Commercial Operations Contract Lead to drive customer contracting, customer onboarding, and NDA management as we scale Evolver's customer base. This role sits at the intersection of commercial operations, legal, and sales, applying strong contractual judgment to move deals from negotiation through signature while protecting the company's commercial, legal and risk interests.

The ideal candidate is based in the US Eastern time zone and brings a background in commercial operations, deal desk, procurement, or legal practice, with deep experience in contract negotiation and drafting. This person will partner directly with the Chief Procurement and Commercial Operations Officer (CPCOO) to drive customer contracting strategy and support the full commercial lifecycle from initial engagement through contract execution.

This is a fully remote, individual contributor role that operates with significant autonomy. The person in this role will lead customer contract negotiations, manage NDAs, and complete customer onboarding processes (representing Evolver as vendor to its customers), support RFP/RFI response processes, and provide input to product and engineering teams on Evolver's procurement products and internally built commercial operations tools.

Success requires comfort operating in ambiguity, strong contractual judgment, and the ability to balance commercial objectives against legal and operational risk. Occasional travel for team meetings and customer engagements is expected.

Key Responsibilities:

• Own end-to-end customer contracting, including drafting, redlining, and negotiating customer agreements (MSAs, SOWs, order forms, amendments) from initial terms through execution
• Exercise direct negotiation authority on contract terms, balancing commercial objectives with legal and operational risk
• Manage and respond to customer-issued vendor onboarding requirements, including security questionnaires, due diligence requests, and vendor risk assessments, representing Evolver as vendor to its customers
• Negotiate and manage NDAs across prospective customer relationships
• Support customer RFP and RFI processes end-to-end, including coordination across deal teams, response drafting, and submission delivery
• Own governance for customer contracts, ensuring required approvals are secured prior to execution
• Serve as a central point of contact for cross-functional stakeholders (Legal, Sales, Product, Engineering, Delivery) on contract and commercial matters
• Provide input to product and engineering teams on Evolver's internally developed commercial operations tools (CRM, contract tracker, RFP tool), reflecting real-world contracting and deal desk needs
• Maintain accurate and current records of contract status, terms, and obligations within Evolver's contract tracking systems
• Partner with the Chief Procurement and Commercial Operations Officer (CPCOO) to prioritize contracting workstreams based on business impact and customer needs

Qualifications:

• 10 - 15 years of experience in commercial operations, contract management, deal desk, procurement, or legal roles, with strong exposure to customer contracting and negotiation
• Demonstrated experience negotiating and redlining commercial agreements (MSAs, SOWs, order forms)
• Experience supporting or leading vendor onboarding processes, including responding to customer due diligence and security questionnaires
• Proven track record supporting RFP/RFI processes, including proposal coordination and submission or managing RFPs from a procurement perspective
• Comfortable operating in ambiguous, high-growth, or rapidly evolving environments
• Experience engaging with senior stakeholders and cross-functional teams
• Skills & Capabilities: Strong contractual and negotiation judgment, with the ability to balance commercial objectives and risk in a fast-paced, rapidly scaling environment
• Highly organized, with the ability to manage multiple contracts and deal processes simultaneously
• Excellent written and verbal communication skills, with the ability to operate effectively across technical and non-technical teams
• Comfortable working independently as an individual contributor with significant autonomy
• Technology-forward mindset with a willingness to work closely with product and engineering teams to shape internal tools
• Willingness to travel occasionally for team meetings and customer engagements