layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Region Customer Quality Satisfaction Specialist
Chennai; Monterrey
Source: FLSmidth careers · View original posting
- Employment
- full time
Employer job description
From FLSmidth's posting. “We” and “our” refer to the employer.
Regional Customer Quality Satisfaction Specialist
The CQS Role drives Customer Quality Satisfaction and FLS Quality Assurance through rapid Customer NCR / Complaint response and Customer Centricity.
The CQS Role is focused on understanding Customer Quality issues received through Intelex and assisting / facilitating the organization to resolve these issues. The CQS role supports the Sales / CRR Team (Customer Facing), and engages the Customer via FLS Sales / CRR Team guidance and collaboration.
Department description
The Regional Customer Quality Satisfaction Specialist will be part of a Global Quality Assurance Team supporting and improving Customer Satisfaction and FLS Quality across four Regions of the world.
Your responsibilities
Validate customer and internal issues (For BL’s) and initiate NCRs and Kick-off Meetings (KOMs) with the relevant teams.