layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Employer job description
From Navan's posting. “We” and “our” refer to the employer.
This person will report to the Senior Director of the India region and operate at the intersection of business, technology, and innovation. They will lead a large travel services team in India and partner closely with senior leadership across GOS and Navan to drive strategic, operational, and organizational improvements.
The role will focus on:
Global Operations & Service strategy — defining and implementing scalable processes, operating models, and change initiatives.
Customer experience — bringing the voice of the customer into broader business decisions and identifying opportunities to improve the experience across Service, Product, and Account Management.
Product and technology partnership — serving as a critical interface for Product feedback and helping inform priorities for Product and Engineering.
Customer implementation and transition — supporting new business implementations and leading operational transitions into Navan.
World-class service experience — building an environment that consistently delivers an exceptional experience for both customers and employees.