Compensation
Hourly base pay rate is $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
NextGear Capital, a Cox Automotive brand, is currently looking for an Auction Specialist to join our Customer Care team!
While working in auction services you will handle inbound calls and emails relating to the day-to-day operations and accounts of universal source auctions. You will work closely with all internal departments to identify and resolve auction inquiries. Ideal candidates should be dynamic and ambitious individuals excited to work with our clients and eager to solve problems.
This is a Hybrid position: 3 days working remotely and two days onsite (Thursday onsite requirement )
Hours of operation mostly fall inside or between the hours of 9:00 AM - 8:00 PM, EST (Closed Saturday, Sunday, Most Holidays).
PRIMARY DUTIES/KEY RESPONSIBILITES
Receive inbound calls, and emails from Automotive Auctions, and internal departments.
Answer routine questions, follow guidelines, and use judgment based on experience.
Engage with auctions and determine how to assist them with each request.
Learn and employ an understanding of automotive auction processes and policies.
Build positive relationships by asking questions, actively listening, and offering solutions in a considerate and professional manner.
Provide accurate documentation of auction inquiries within the operating system.
Make outbound calls to automotive auctions as needed to help facilitate business needs.
Employ analytical thinking to navigate, investigate and solve issues.
Refer more complex issues to more senior specialists or management.
Use company proprietary software for research, data entry, and account follow-up activity.
Build working relationships with other Auction Specialists and other internal departments.
Follow instructions and maintain workflow standards with integrity.
Attain production, quality goals, and metric standards such as maintaining low rate of errors
Adhere to all general company policies and procedures regarding attendance and conduct.
Perform other duties as necessary and can work a flexible schedule as needed, including occasional mandatory overtime between hours ranging from 9 am to 8 pm Eastern time, 8-hour shift.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
EOE, including disability/vets
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
