Product Manager - Vendor Oversight

Job Summary:

The Product Manager owns the strategy, vision, operating model, and roadmap for assigned products, capabilities, or enterprise transformation initiatives. This role translates business, customer, regulatory, operational, and technology objectives into prioritized, phased delivery plans; establishes governance, milestones, readiness criteria, and success measures; and coordinates cross-functional teams and third parties through implementation, stabilization, and transition to operational ownership.

Essential Functions: Establish, own, and maintain the product, capability, integration, or implementation roadmap across assigned programs and business domains.

Define and evolve the product vision, strategy, operating model, governance framework, success criteria, standards, and reusable templates.

Translate business, customer, regulatory, operational, and technology objectives into prioritized initiatives and phased delivery plans.

Prioritize and sequence work based on business value, risk, readiness, resource and data availability, funding, enterprise release calendars, cross-team dependencies, and vendor commitments.

Define milestones, decision points, acceptance criteria, and readiness measures from planning through implementation and stabilization.

Establish the roadmap and governance cadence, including review, re-baselining, decision-making, and reporting to executive and working teams.

Identify capability, resourcing, tooling, data, and vendor needs and incorporate them into planning and funding decisions.

Guide Product Owners, analysts, and delivery teams on backlog direction, priorities, desired outcomes, and definition of done, without assuming day-to-day backlog ownership.

Coordinate readiness activities applicable to the assigned initiative, including requirements, contracting, access, environments, data availability, connectivity, and testing.

Ensure requirements, dependencies, approvals, and upstream inputs are confirmed before dependent build or implementation activities begin.

Oversee testing, business validation, implementation readiness, cutover or go-live activities, and business sign-off, as applicable.

Maintain a consolidated view of risks, issues, dependencies, decisions, and action items; escalate blockers and facilitate timely resolution.

Provide exception-based reporting that highlights workstreams, vendors, data domains, or decisions that are at risk, blocked, or pending action.

Monitor outcomes, defects, service performance, and issue resolution during hypercare and stabilization.

Transition implemented products, capabilities, data, or vendor oversight responsibilities to operational owners and incorporate lessons learned into the operating model.

Ensure assigned initiatives comply with applicable regulatory, privacy, security, contractual, and organizational requirements.

Serve as a trusted advisor to business owners, technology partners, vendors, and executive leadership on product strategy, readiness, and performance.

Manage stakeholder expectations regarding roadmap trade-offs, delivery risks, dependencies, and changes in scope or timing.

Perform any other job related duties as requested.

• Education and Experience: Bachelor's degree in business, information systems, computer science, supply chain, healthcare administration, or related field required
• Equivalent years of relevant work experience may be accepted in lieu of required education
• Seven (7) years of product management, program management, program delivery, vendor management, data management, business analysis, or related experience required
• Three (3) years of experience leading cross-functional enterprise implementations, integrations, transformations, or operating model initiatives required
• Experience building multi-program or multi-domain roadmaps and governance or operating models
• Experience in the healthcare payer or managed care industry preferred
• Competencies, Knowledge and Skills: Familiarity with working in Agile or governance-driven delivery environments
• Exposure to vendor integration, data migration, platform implementation, core system conversion, legacy modernization, or cloud migration initiatives preferred
• Strong understanding of Product Management principles and practices
• Knowledge of Responsible AI, AI governance, risk management, and compliance principles
• Ability to translate complex technical concepts into business-focused recommendations
• Excellent strategic thinking and problem-solving abilities
• Strong analytical and data-driven decision-making skills
• Ability to prioritize competing initiatives and manage ambiguity
• Ability to facilitate cross-functional collaboration
• Excellent written, verbal, and presentation communication skills
• Proficiency with Microsoft 365, analytics, and AI-enabled productivity tools
• Ability to evaluate emerging technologies and identify business applications
• Licensure and Certification: None
• Working Conditions: General office environment; may be required to sit or stand for extended periods of time
• Travel is not typically required