layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Site Leader at Datamark, Inc., El Paso, TX

Responsible for ensuring that their site meets or exceeds Customer Contractual Requirements and leverages relationships with existing customers in order to grow the business
Responsible for ensuring that their site meets compliance with all laws, regulations, and other legal obligations from governing bodies that have legal jurisdiction over the site.
Responsible for ensuring that their site follows the corporate standards for the budgetary process, and meeting or exceeding corporate growth and profitability targets pertaining to the site.
Responsible for ensuring that their site meets and complies with all of DATAMARK’s corporate policies, procedures, and work instructions as they apply to the site
Oversees the development and maintenance of departmental and project budgets for their assigned site
Maintains and presents the monthly operations metrics to the DATAMARK Executive Team
Responsible for creating and managing a mentoring/succession plan for their assigned site which will enable them to continuously identify and develop our future operations leaders and managers
Represents DATAMARK in all aspects of the general operation of their assigned site with customers, employees, vendors, government agencies and their representatives, and DATAMARK corporate personnel
Fosters and maintains an excellent employee environment to ensure employee retention and high employee morale
Utilizes the DATAMARK ISO BPMS (Business Process Management System) or site-specific BPMS system to control the contact center operations and ensures documentation is current, training materials are up to date and effective, and production practices are consistent with contractual obligations.
Development of staff throughout their organization particularly in the area of leadership
Leads process improvement projects in both administrative and production departments and maintains documentation, audit programs, and systems in place to ensure compliance with all primary site responsibilities
All other duties as assigned

Site Leader

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