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Job opportunity
Customer Care Representative, Remote
United States - Remote; San Antonio - Wiseman Blvd
Source: The Hartford careers · View original posting
- Pay
- The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $46,222 - $69,333
- Employment
- full time
Employer job description
From The Hartford's posting. “We” and “our” refer to the employer.
CRS/Billing Spec I - OK10LN
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
As a Customer Care Representative, your primary role is to provide support and an effortless experience to policyholders. You will work with customers regarding insurance questions, policy changes, and billing needs. This is an entry level position in our contact center and provides excellent career pathways into our organization that may include additional skill building opportunities.
With a detailed road map for learning opportunities and managers who are trained to coach and guide toward career development, you will be equipped with the right tools to build a long-lasting and evolving professional career.
This is an entry level position in our contact center and provides excellent career pathways into our Claims and Operations organization that may include additional skill building opportunities. With a detailed road map for learning opportunities and managers who are trained to coach and guide toward career development, you will be equipped with the right tools to build a long-lasting and evolving professional career.
Location: This role will be 100% Remote Work arrangement.
Start Date: Monday, January 11th, 2027
Training Hours: Monday - Friday 10:30 AM-7:00 PM EST
(12 weeks)
- Post Training Hours: Monday - Friday 11:30 AM - 8:00 PM EST
- Every other Saturday (required) with Wednesday Comp Day
- Compensation: $25.00 per hour
KEY RESPONSIBILITIES:
- Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.
- Provide Exceptional Customer Service experience to our policyholders in every interaction.
- Handling inbound telephone calls from customers with questions or servicing needs related to their home, auto policies and/or billing.
- Initiate claims according to claims best practices and assist with existing claim inquiries.
- Be the first point of contact to our policyholders, explaining the claims process, initiating damage appraisals, and organizing car rental where appropriate.
- Promote digital self service capabilities.
- Utilize multiple computer applications with accuracy.
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
Employer posted:
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- Status
- Listed as a current opening
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