From Catalent Pharma Solutions's posting. “We” and “our” refer to the employer.
General Manager, Kansas City – Clinical Supply Services
Position Summary
Catalent is seeking a General Manager to lead its Kansas City Clinical Supply Services (CSS) business, a significant customer-facing operation within Catalent's broader multi-business Kansas City campus. The business supports global pharmaceutical and biotechnology customers across clinical supply management, packaging and labeling, storage, distribution and logistics, cold chain, comparator sourcing, and related clinical supply services.
The Kansas City CSS business supports the delivery of investigational products used in clinical trials worldwide and operates within a campus that also includes Catalent pharmaceutical development/manufacturing and biologics analytical capabilities.
Reporting to the Vice President, Operations, the General Manager will have full P&L and overall leadership responsibility for the KC Clinical Supply Services business. The GM will lead through the site leadership team, strengthen culture and succession, drive customer and operational performance, and partner across the broader Kansas City campus and global CSS network.
This position is based onsite at Catalent's Kansas City, MO facility (5 days per week).
The Role
Provide overall leadership and strategic direction for the Kansas City Clinical Supply Services business, ensuring alignment with business objectives and customer expectations
Own the full P&L and site performance across safety, quality, delivery, cost, employee engagement, customer satisfaction, and profitability
Build, develop, and unite a high-performing site leadership team, creating clear functional ownership, accountability, and strong succession
Drive operational excellence through effective planning, execution, capacity management, continuous improvement, and disciplined performance management
Foster a people-focused culture of accountability, collaboration, inclusion, trust, and continuous improvement
Ensure compliance with all regulatory, quality, and corporate requirements, including cGMP standards, safety programs, and site procedures
Serve as a senior executive partner for customers, building strong relationships through site visits, business reviews, issue resolution, and ongoing engagement
Establish and monitor key performance indicators and operating rhythms that improve reliability, responsiveness, and business performance
Lead workforce planning, talent development, succession planning, and employee engagement initiatives across a complex, multi-level organization
Partner cross-functionally with Quality, Supply Chain, Finance, HR, Engineering, Commercial, global Project Delivery, and other Kansas City campus leaders to support customer success and business growth
Champion a customer-first mindset while balancing quality, service, capacity, cost, scalability, and profitability
The Candidate
Bachelor's degree in Life Sciences, Engineering, Operations, Business, Logistics, or a related field required; Master's degree preferred
10+ years of progressive leadership experience within pharmaceutical, biotechnology, CDMO, CRO, clinical supply, or another highly regulated manufacturing, services, or operations environment
Direct Clinical Supply Services experience is preferred but not required; demonstrated ability to lead through strong functional subject-matter experts is important
Demonstrated success leading large, complex operations and multi-level leadership teams, with experience developing leaders and building succession
Strong understanding of regulated operations, customer delivery, supply chain, packaging, manufacturing, logistics, or adjacent life sciences services
Deep knowledge of cGMP requirements and regulatory expectations within a highly regulated environment
Demonstrated success leading culture change, operational transformation, performance improvement, and organizational development
Strong business and financial acumen with full P&L ownership required, including experience managing cost, margin, investment, and growth priorities
Significant customer-facing experience, ideally in a contract services, CDMO, CRO, or other business-to-business environment
Exceptional leadership presence with the ability to influence, engage, coach, develop, and inspire teams in a matrixed environment
Catalent Leadership Competencies
Leads with Integrity and Respect
Delivers Results
Demonstrates Business Acumen
Fosters Collaboration and Teamwork
Champions Change
Engages and Inspires
Coaches and Develops
Why Join Catalent?
Lead a significant Clinical Supply Services business of approximately 300 employees and ~$90M in revenue supporting global pharmaceutical and biotechnology customers
Join a broader Kansas City life sciences campus that includes Clinical Supply Services, pharmaceutical development/manufacturing, and Biologics Analytical Services
Play a critical role in helping customers deliver investigational medicines to patients participating in clinical trials around the world
Shape culture, strengthen the leadership bench, and drive operational and financial performance in a highly visible General Manager role
Defined career path with ongoing development opportunities
Competitive compensation and benefits package
Medical, dental, and vision benefits effective on day one
152 hours of PTO plus 8 paid holidays
Tuition reimbursement and WellHub wellness program
Perkspot employee discount program
Catalent offers rewarding opportunities to further your career while making a meaningful impact on patients around the world.
personal initiative. dynamic pace. meaningful work.
Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market.
Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.
personal initiative. dynamic pace. meaningful work.
Visit Catalent Careers to explore career opportunities.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com . This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S.
Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.
Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Important Security Notice to U.S. Job Seekers:
Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond— it is a fraudulent request. Please forward such requests to spam@catalent.com for us to investigate with local authorities.
California Job Seekers can find our California Job Applicant Notice HERE .
Volunteer Work Disclosure: Applicants for employment in Massachusetts may include in their employment history any verified work performed on a volunteer basis.
Massachusetts Lie Detector Test Notice: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law may be subject to criminal penalties and civil liability. Consistent with Massachusetts law, Catalent does not require or administer lie detector tests as a condition of employment or continued employment.
Employer application notice
Equal opportunity and accommodations
Catalent is an Equal Opportunity Employer, including disability and veterans.
Catalent is an Equal Opportunity Employer, including disability and veterans.
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