From MENA Consultant's posting. “We” and “our” refer to the employer.
Location:
Amman, Jordan.
Years of Experience:
5–7 years of relevant experience.
Working Arrangement:
on-site.
Language Requirements:
Fluency in Arabic & English (written and spoken).
The HR Assistant Manager will oversee the day-to-day human resources operations of the hotel, ensuring effective recruitment, employee administration, staff development, and employee relations. The role will support hotel management in maintaining a productive workforce, implementing HR policies and procedures, and ensuring compliance with applicable Jordanian labor legislation and hotel standards.
Key Responsibilities
Manage the full recruitment cycle, including vacancy announcements, CV screening, interviews, candidate selection, and onboarding.
Develop, implement, and maintain HR policies and procedures in line with hotel requirements and applicable labor legislation.
Maintain accurate and confidential employee records, employment contracts, personnel files, and HR documentation.
Monitor employee attendance, shift schedules, overtime, annual leave, and absenteeism in coordination with department heads.
Coordinate monthly payroll inputs, including attendance, overtime, leave, and employee-related changes, with the Finance Department.
Handle employee relations matters, address workplace concerns, and support the resolution of employee grievances.
Coordinate employee performance appraisals, probation reviews, training programs, and staff development initiatives.
Ensure HR practices comply with applicable Jordanian labor legislation, social security requirements, and internal policies.
Support workforce planning and coordinate with department heads to identify staffing requirements.
Monitor employee engagement, retention, disciplinary procedures, and staff turnover.
Manage employee onboarding and exit procedures, including documentation, clearance, and final employment formalities.
Prepare periodic HR reports covering headcount, recruitment, turnover, attendance, leave, and other relevant workforce metrics.
Promote a professional working environment and support the consistent application of hotel policies and standards.
Maintain the confidentiality and security of employee information.
Qualifications & Experience
Bachelor's degree in Human Resources, Business Administration, or a related field.
3–5 years of relevant HR experience, preferably within the hospitality sector.
Practical experience in recruitment, employee relations, HR administration, and payroll coordination.
Good knowledge of Jordanian labor legislation and social security procedures.
Experience supporting operational teams and managing employee matters in a shift-based environment is preferred.
Previous experience in the hotel industry is an advantage.
Required Skills & Competencies
Strong communication, interpersonal, and relationship-building skills.
Good organizational skills and attention to detail.
Ability to handle confidential information with professionalism and discretion.
Strong problem-solving and conflict-resolution abilities.
Proficiency in Microsoft Office applications, particularly Excel and Word.
Ability to coordinate effectively with department heads and employees at all levels.
Excellent command of Arabic and English.
Ability to manage multiple priorities in a fast-paced hospitality environment.
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