Quality Assurance Analyst

About the Role

H&R Block is looking for a QA Analyst with strong test engineering skills who can help us build quality into every stage of the software development lifecycle. This role goes beyond executing test cases. You'll design effective test strategies, develop and maintain automated tests, validate complex end-to-end workflows, and partner closely with engineers and product teams to identify risks early.

H&R Block is looking for someone who combines a strong quality mindset with hands-on technical skills and takes ownership of delivering reliable, production-ready software.

Day to day, you'll...

• Write test plans, test cases, use cases, and test strategy documents in compliance with relevant organizational and industry standards
• Create clearly documented defect reports that enable problems to be recreated, along with suitable workarounds
• Construct complete and thorough manual test cases based on test design and thorough knowledge of the product and its environment
• Consistently ensure high-quality through manual test cases that fully exercise product functionality, but consume minimal resources
• Effectively use test automation where appropriate and available to increase the thoroughness of testing
• Execute end-to-end functional tests and utilize automated tests developed by others to exercise the system

Offer direct input into requirements documents, review, and give feedback based on product knowledge and understanding of customer issues (must understand the business needs the product is trying to meet)

Create work plans for own deliverables and clearly documented personal goals, plans, designs, and results and communicate to both technical and non-technical audiences; compare, contrast, and prioritize alternative approaches to meeting those objectives

Contribute to end-to-end product testing strategy, focusing on the customer experience

Required Qualifications

Education:

High school diploma or equivalent

Work Experience:

• Minimum of 1 year related work experience
• Detail-oriented and process-driven approach
• Excellent collaboration, problem-solving, and cross-team communication skills
• Experience in quality assurance, business analysis, software testing, or technical support
• Hands-on experience with representative technologies
• Knowledge of all phases of the software development life cycle
• Knowledge of software/hardware testing fundamentals including the concepts of both positive and negative testing
• Self-sufficient and self-starter mindset with the ability to prioritize work efficiently
• Strong research skills
• Why work for us

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.

That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range

$29.42 - $44.13/Hr.

Responsibilities

• H&R Block is looking for a QA Analyst with strong test engineering skills who can help us build quality into every stage of the software development lifecycle. This role goes beyond executing test cases. You'll design effective test strategies, develop and maintain automated tests, validate complex end-to-end workflows, and partner closely with engineers and product teams to identify risks early.
• H&R Block is looking for someone who combines a strong quality mindset with hands-on technical skills and takes ownership of delivering reliable, production-ready software.
• Day to day, you'll...
• Write test plans, test cases, use cases, and test strategy documents in compliance with relevant organizational and industry standards
• Create clearly documented defect reports that enable problems to be recreated, along with suitable workarounds
• Construct complete and thorough manual test cases based on test design and thorough knowledge of the product and its environment
• Consistently ensure high-quality through manual test cases that fully exercise product functionality, but consume minimal resources
• Effectively use test automation where appropriate and available to increase the thoroughness of testing
• Execute end-to-end functional tests and utilize automated tests developed by others to exercise the system
• Offer direct input into requirements documents, review, and give feedback based on product knowledge and understanding of customer issues (must understand the business needs the product is trying to meet)
• Create work plans for own deliverables and clearly documented personal goals, plans, designs, and results and communicate to both technical and non-technical audiences; compare, contrast, and prioritize alternative approaches to meeting those objectives
• Contribute to end-to-end product testing strategy, focusing on the customer experience