layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Customer Support Coordinator
Mancomm, Inc.
Bastrop, TX, US
Source: Mancomm, Inc. careers · View original posting
- Employment
- full time
Employer job description
From Mancomm, Inc.'s posting. “We” and “our” refer to the employer.
Mancomm is seeking a Customer Support Coordinator who is organized, customer-focused, and comfortable with technology. Mancomm publishes regulatory content and provides a digital reference library that helps customers locate and apply the regulations relevant to their work. This person will be the main point of contact for customer inquiries, using AI-powered tools, chat systems, and automation to give fast, accurate responses. The role also supports internal processes and cross-team projects that keep the business running smoothly.
Key Responsibilities:
- Respond to customer inquiries by phone, email, and chat, using AI and automation tools to improve speed and accuracy
- Troubleshoot and resolve customer issues with empathy and follow-through
- Process customer orders, subscriptions, and requests through internal systems