layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Physician Support Liaison at USA Clinics Group, Northbrook, IL

Coordinate onboarding and orientation for new Providers.
Match trainees with trainers in coordination with Regional Supervisors
Complete and collect training checklists
Coordinate external vendor training and certification
Provide feedback and support during onboarding
Identify and support current providers needing additional training
Deliver and manage Provider EMR training
Assign and track LMS course completion in coordination with the Training Team
Respond to EMR help tickets and on-demand support requests in a timely manner
Assist with clinical technology and app usage and troubleshooting
Monitor clinic dashboards to ensure physician compliance and identify areas for improvement
Set and verify provider schedules accurately
Work with Dr. Feldman on coaching and mentoring to improve patient retention systemwide
Resolve assigned patient complaints and assist with root cause analysis (RCA)
Provide comprehensive clinical workflow training, including daily patient flow, documentation standards, and coordination with clinical support teams.
Serve as the main point of contact for provider support—answering questions related to clinic operations, workflows, and protocols.
Maintain training workflow checklists, training materials, and reference guides for Providers.
Conduct routine one-on-one check-ins with providers to assess progress, gather feedback, and offer ongoing training or clarification.
Update Provider clinic schedules, incorporating last-minute changes and ensuring accuracy in published versions.
Ensure timely communication of physician shift updates to payroll and operations for tracking and compensation accuracy.
Maintain current provider contact information, training status, complications and compliance records in shared systems.
Actively identify, escalate, and help resolve provider concerns or workflow challenges in partnership with clinic leadership.
Perform other duties as assigned.
Key Performance Indicators (KPIs)
All new physicians are properly trained on EMR, with minimal follow-up questions
New physicians demonstrate confidence and competence in clinic operations
Timely completion of all assigned LMS training modules
Training checklists are completed and collected within 30 days of hire (automated where possible)
Reduction in recurring EMR-related errors (both human and system-based)
Increase completion rate of treatment plans with all appointments scheduled
Improve conversion rate from initial visit to treatment
Enhance patient flow by reducing wait times
Decrease in patient complaints related to non-clinical physician issues
Ensure timely access and response to corporate support resources (HELP on demand)

Physician Support Liaison

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