Service Operations Manager

About Munters

Munters is a global leader in energy-efficient climate control solutions. We design and manufacture innovative technologies that control temperature, humidity, and air quality for industries where precise climate management is critical. Our solutions help customers improve energy efficiency, protect essential equipment, and reduce their environmental impact.

As demand for data centers continues to grow, Munters plays an important role in helping maintain the reliable, efficient cooling environments these facilities depend on. Join our team and help deliver outstanding service to customers operating some of the world's most critical infrastructure.

What You’ll Do

• Lead, coach, and develop HVAC field service technicians, dispatchers, and support staff.
• Oversee daily service operations, including scheduling, dispatching, work orders, and resource planning.
• Build strong customer relationships and resolve escalated service issues.
• Monitor service performance, customer satisfaction, response times, equipment uptime, and profitability.
• Manage budgets, labor costs, service inventory, and operational reporting.
• Partner with third-party contractors and vendors to deliver high-quality service.
• Improve processes to increase efficiency, reduce response times, and enhance customer experience.
• Promote a strong safety culture and ensure compliance with company policies, customer requirements, and industry standards.
• Travel up to 75% to support field teams, visit customers, and oversee service operations.

What We’re Looking For

• 10+ years of experience in HVAC service or a related field.
• At least 5 years of supervisory or management experience.
• Strong knowledge of HVAC systems, service operations, and maintenance practices.
• Proven ability to lead teams, manage customer relationships, and resolve complex service issues.
• Experience with budgeting, financial reporting, operational metrics, and process improvement.
• Strong organizational, communication, and problem-solving skills.
• High school diploma or equivalent required; a bachelor’s degree in business, engineering, management, or a related field is preferred.
• HVAC certifications or licensures are highly desirable.
• Ability to travel up to 75% and support emergency service escalations as needed.
• Why Join Munters?
• Performance-based commission
• Medical, dental, and vision insurance
• 401(k)
• Paid time off (PTO)
• Employee referral bonuses
• The opportunity to lead a team supporting the rapidly growing data center industry