Virtual Medical Back Office Coordinator - Eastern Time Zone

How You’ll Make An Impact

At Strive Health, patients come first. We’re on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey.

Our work reduces emergency visits, improves outcomes, and helps patients live fuller lives. You’ll work alongside passionate Strivers who care deeply about making an impact, show up for one another as One Team, and find ways to elevate the everyday.

If you’re looking for meaningful work where your contributions truly matter, you’ll feel right at home at Strive!

What

You’ll

Do

As the Virtual Medical Back Office Coordinator, you will be responsible for providing general administrative support to clinic and mobile operations.

This position reports to the Lead, Virtual Medical Back Office Coordinator.

The Day to Day

Answer incoming phone calls in a fast paced/high volume environment.

Achieve daily goals consistently as outlined by management.

Listening actively to patients’ concerns, understanding their needs, and provide accurate information.

Perform registration and insurance verification/updates for patient visits.

Tracks member consents of enrolled and engaged members.

Conducts outreach to established members utilizing ad hoc lists, no show and canceled reports and/or assigned panel lists.

Obtains medical records, processes care plan and visit summaries, processes and mail member educational materials.

Completes ongoing training to further skills and development.

Ensures all member engagements are documented accurately.

Assist with special projects outside of normal scope of responsibility when necessary.

Minimum Qualifications

• 2+ years combined of related education, experience, or certification.
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.
• Ability to travel and be on-site to meet business needs.

Preferred Qualifications

• Experience using electronic medical records.
• Bilingual Spanish-speaker.
• Excellent Data Entry skills
• Experienced in Microsoft office (Word, Excel, Powerpoint, etc.).
• Demonstrates excellent customer service skills.
• Works collaboratively with other team members.
• Strong ability to demonstrate empathy, build relationships and discover patients’ needs.
• Excellent oral/written communication skills to ensure information continuity.
• Hourly Range: $22.12 - $25.00
• Final compensation will be determined based on location, experience, and qualifications.
• Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talentacquisition@strivehealth.com.