layiq
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…Job opportunity
Santa Clara, CA
Source: Sustainable careers · View original posting
From Sustainable's posting. “We” and “our” refer to the employer.
Sustainable Talent is partnering with NVIDIA
, a global leader that has been transforming computer graphics, PC gaming, and accelerated computing for over 25 years.
We are looking for a Customer Support Call Center Agent to support our client's growing team. This is a full-time (W-2) contract role based in Santa Clara, CA
. We offer competitive pay
$28/hr - $30/hr based on factors like experience, education, location, etc. and provide full benefits, PTO, and amazing company culture!
Answering world-wide incoming calls supporting customers, vendors, addressing inquires, concerns and providing information about products and services.
Make outbound calls as needed for follow-up support.
Document and track customer interactions in system, ensuring all information is accurate and up-to-date.
Resolve customer complaints or issues by identifying the problem and providing appropriate solutions.
Escalate unresolved issues to higher level support or management when necessary.
Meet or exceed performance metrics such as call handling time, customer satisfaction and issue resolution.
Provide product and service information, explain process or policies and guide customers through troubleshooting steps if applicable.
Handle sensitive or confidential customer information with care adhering to privacy policies.
Collaborate with team members and supervisor to continuously improve customer service processes.
Maintain a calm and professional attitude in stressful or high-volume situations.
Support an influx of customer emails for various customer programs by responding to customers or rerouting to internal support teams.
Continues training and development with internal sales teams for product updates and support tools.
Sustainable Talent is a certified woman-owned company specializing in recruitment, consulting, and workforce solutions. We partner with innovative organizations to connect exceptional talent with meaningful opportunities across technology, engineering, operations, and professional services.
Equ al Opportunity Statement
Sustainable Talent is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive workforce and welcome applicants from all backgrounds, experiences, and perspectives.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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