layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Cloud Solution Architect Director - AI Business Solutions at Microsoft

Customer Centricity
Be the Voice Of the customer: Leads team on proactively acting as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and/or internal communities
Be the Trusted Advisor: Leads team in identifying customer/partner challenges and aligning business applications or business process-oriented solutions with Microsoft’s product strategy and customer ROI, relative to competitive offerings. Coaches on building relationships with technical and business decision makers. Leads and elevates interactions with C-suite roles to address security, compliance, and risk needs, involving experts as needed.
Deliver Customer Satisfaction: Drives team to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience.
Delivers Business Impact
Drive Consumption/Usage through Unified Support Plans: Leads team to deliver solutions using company methodologies and proven practices/patterns to support complex customer readiness and goals. Coaches team to apply change management to drive adoption, customer satisfaction and consumption/usage. Coaches team to design well architected solutions to boost retention & growth.
Resolve blockers with urgency: Drives team to anticipate, identify, escalate and mitigate blockers to accelerate solution deployment and usage. Coaches team on applying broad business, technical, industry, and/or enterprise knowledge to architecture or support projects to meet business and information technology (IT) requirements and resolve identified constraints.
Identify opportunities: Drives team to identify and anticipate new opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale by communicating a clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation. Leads team to capture opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute on opportunities aligned with Microsoft's Customer Engagement Model.
Execute with Operational Excellence & Agility: Leads team to operate according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record.
Technical Leadership
Focus on Continuous Upskilling & Improvement: Leads team to identify and communicate delivery gaps, linking patterns across business and tech to improve products, IP, and processes for scalable solutions. Leads team to contribute to Microsoft’s frameworks and methodologies. Leads team on developing local thought leadership and innovation.
Engage in Communities: Leads team to drive v-teams, share strategic insights across Microsoft, and apply architectural knowledge in a competitive context. Leads industry engagement through presentations and events to elevate Microsoft’s presence. Leads team to contribute to IP, especially in emerging areas like AI, and to build scalable models. Leads team to participate in external communities, sharing learnings internally.

Cloud Solution Architect Director - AI Business Solutions

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