layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Business Office Manager at Compass Surgical Partners

Patient Access, Scheduling & Service
Lead reliable scheduling, registration, insurance verification, authorization, financial counseling, patient estimate, collection, and check-in workflows within center policy
Coordinate with clinical leadership so scheduled cases align with approved services, patient-selection workflows, required preoperative information, equipment, implants, staffing, and payer requirements
Maintain a respectful, accessible patient experience and ensure staff know how to provide or arrange assistance, interpreter support, privacy, and escalation
Patient Rights, Privacy & Grievances
Ensure required patient-rights information, privacy notices, ownership disclosures, advance-directive information, complaint/grievance instructions, and other required notices are provided and documented according to applicable requirements and center policy
Receive, route, track, and support timely investigation and written resolution of complaints and grievances; trend issues with leadership and QAPI
Protect the confidentiality, security, integrity, availability, retention, release, and appropriate disposal of business and patient information
Medical Records & Survey Evidence
Maintain systems for accurate collection, completion tracking, storage, access, retention, release, and retrieval of medical records in collaboration with clinical leadership and the designated medical-records role
Monitor delinquent, incomplete, missing, or unauthenticated records and escalate trends or patient-safety concerns
Maintain business-office survey evidence, including applicable logs, notices, rosters, competency records, complaints/grievances, contracts, and administrative documents; support timely document requests and patient tracers
Revenue Cycle & Financial Stewardship
Monitor front-end revenue-cycle performance, including authorizations, clean-data capture, patient balances, denials, accounts receivable issues, refunds, and unresolved payer barriers within assigned scope
Reconcile applicable daily business transactions and maintain segregation of duties, secure handling, and accurate supporting records
Identify rework, waste, workflow variation, or cost-containment opportunities and bring decision-ready recommendations to the Core Leadership Team
People, Compliance & Continuous Readiness
Hire, orient, train, supervise, schedule, coach, and evaluate business-office staff within delegated authority; maintain role-specific competencies and personnel documentation
Implement approved policies consistently, participate in audits and tracers, report incidents and concerns through established channels, and complete assigned corrective actions
Support accurate organizational information, required postings, survey entrance activities, requested rosters and records, and ongoing AAAHC/CMS readiness.
Core Leadership Team Expectations
Participate actively in the center’s recurring Core Leadership Team meeting and come prepared with role-specific metrics, risks, resource needs, decisions required, and overdue action items
Use data and frontline observations to identify cross-functional barriers, assign clear owners and due dates, and verify that corrective actions are sustained
Support a unified leadership response during accreditation, regulatory, payer, or other external reviews while maintaining safe daily operations
Model Compass expectations for patient safety, accountability, respectful communication, financial stewardship, and continuous improvement.
Key Success Factors
Reliable patient access and registration with reduced avoidable rework and day-of-service barriers
Timely, accurate, secure, and retrievable business-office and patient documentation
Clear escalation of payer, patient-rights, privacy, grievance, revenue-cycle, staffing, and compliance risks
Collaborative partnership across administrative and clinical teams
Visible preparation for weekly Core Leadership Team meetings, including throughput, revenue-cycle flags, payer issues, patient experience, and cost-containment needs
Physical & Work Environment Requirements
Customize with HR and the center based on the essential functions of the role, applicable state law, scheduled hours, on-call expectations, exposure risks, travel, and reasonable accommodation requirements.
Ability to work in an ambulatory surgery center environment and move through business office, patient care, storage, and support areas as required by the role
Ability to use standard business and clinical information systems applicable to assigned responsibilities
Ability to respond to urgent operational or patient-safety needs within the scope of the role
Why Compass Surgical Partners?
Compass Surgical Partners is a leading, independent, full-service ambulatory surgery center (ASC) development and management partner. An exclusive partner for premier health systems, Compass has built a nationwide portfolio of ASC joint ventures with health systems and physicians. Compass’ experienced leadership team has developed more than 250 ASCs over the past three decades, making it the partner of choice for high-performance ASCs. Differentiated by a proven track record of success and an agile, aligned operating model, Compass Surgical Partners aims to create strong partnerships that improve the lives of patients and providers. Learn more at www.compass-sp.com.
Compass Surgical Partners is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by applicable law.
If you require reasonable accommodations during the application or hiring process, please contact us directly at info@compass-sp.com.
E-Verify
Compass Surgical Partners participates in E-Verify and will provide the federal government with information from your Form I-9 to confirm your authorization to work in the United States.
If E-Verify cannot confirm that you are authorized to work, we are required to provide you with written instructions and an opportunity to contact the Department of Homeland Security (DHS) or the Social Security Administration (SSA) before taking any adverse employment action.
For more information, please review the E-Verify Participation Poster and the Right to Work Poster

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