Member Advocate I: Hoag Clinic Engagement Service

Primary Duties and Responsibilities

Hoag Clinic: Member Advocate I:

The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience.

Qualifications

• Education and Experience
• Required: High School Diploma or equivalent
• 1-3 years of customer service experience
• Preferred: Call Center Environment Experience
• Familiarity with medical terminology
• Experience with Radiology scheduling
• License Required
• N/A License Preferred
• N/A Certifications Required
• N/A Certifications Preferred
• N/A