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Glasgow, Scotland; UK Glasgow 37.5 hrs; UAE Dubai DIFC; Madrid, Spain
Source: The Cigna Group careers · View original posting
From The Cigna Group's posting. “We” and “our” refer to the employer.
Cigna Healthcare, part of The Cigna Group, is committed to improving the health and well-being of the people we serve worldwide. Through our International Health business, we provide innovative healthcare solutions that help globally mobile individuals and families access high-quality healthcare wherever they are.
Global Individual Health (GIH) is one of the fastest-growing segments within International Health, serving expatriates, retirees, students and internationally minded professionals across multiple markets.
Why join us?
We are seeking an exceptional executive leader to shape the next phase of growth for Global Individual Health.
Reporting to the Chief Customer Officer, International Health, the COO, GIH will play a pivotal role in enhancing customer experience, scaling operational capabilities and supporting the continued growth of a rapidly expanding international business.
This role offers the opportunity to lead a significant transformation agenda, combining strategy, operations and customer excellence to strengthen GIH's market position and deliver sustainable business growth.
Key Accountabilities
Build the vision and strategy for the Global Individual Health customer experience of the future and execute on delivery of the multi-year transformation for the business
Design and implement a truly differentiated service proposition, understanding the unique needs of the segment, being market focused to understand competitors and taking into account the unique role GIH brokers play in the delivery of the customer experience
Lead transformation initiatives across operations, technology and customer experience to support the next stage of GIH growth.
Drive continuous improvement through automation, digital innovation and data-driven decision making.
Establish clear performance metrics and governance frameworks to monitor operational effectiveness and customer outcomes.
Foster a culture of accountability, collaboration, innovation and customer obsession.
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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