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San Francisco, CA, United States
Source: Decagon careers · View original posting
From Decagon's posting. “We” and “our” refer to the employer.
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Enterprise Product team creates the platform that customers use to build, maintain, and improve their AI agents. We transform complex engineering work into intuitive self-serve products, making sophisticated AI capabilities accessible to both technical and non-technical Customer Experience teams. This team is core to Decagon’s ability to scale: the tools you build directly support agents for all our customers, each with unique workflows, data, and requirements.
You'll be a technical leader for a full-stack product engineering team, shaping the platform that empowers customers to create and optimize their AI agents. This means working closely with the Agent Software Engineering and Agent PM teams to understand current workflows, then defining technical strategy and establishing patterns that scale those capabilities across our customer base.
You'll work day-to-day with the core product and design teams, joining discovery, defining requirements, reviewing designs, and iterating through launch. Beyond building features, you'll mentor engineers as the team grows, supervising projects and providing technical direction for their work.
In this role, you will
Drive technical direction for the team, to build enterprise ready platform that scale with our customer base and features, by applying the right architectural principles and design patterns.
Even better
Experience building security-sensitive product systems, such as authentication and data access controls.
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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