layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Tier 1 Support Analyst - Italian Speaking
Keyloop
Prague
Source: Keyloop careers · View original posting
Employer job description
From Keyloop's posting. “We” and “our” refer to the employer.
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience.
Want to be part of it?
Purpose of the role: Provision of an excellent support service is critical to the achievement of Keyloop’s strategic plans for growth and profitability.
Our Tier 1 Support Analyst will primarily be responsible for owning, troubleshooting, diagnosing and resolving problems to successful closure, whilst ensuring timely escalation where necessary.
They will demonstrate strong verbal and written communication skills and the ability to communicate clearly and efficiently across a global team (customers, peers and managers) in order to support departmental and company objectives.