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Kennesaw, GA, US
Source: Bergen Logistics careers · View original posting
From Bergen Logistics's posting. “We” and “our” refer to the employer.
The Value-Added Services (VAS) Supervisor will lead and oversee the value-added services operations within our warehouse. You will be responsible for managing the VAS associates team, coordinating value-added service activities, and ensuring the efficient execution of customized solutions for our clients.
Duties and Responsibilities
Supervise, train, and mentor a team of VAS associates to deliver high-quality value-added services in accordance with client requirements and company standards.
Assign tasks, set performance expectations, and provide ongoing feedback to ensure a motivated and productive team.
Implement and enforce quality control measures to ensure VAS activities meet client specifications and adhere to established quality standards.
Conduct regular inspections of completed value-added services to verify accuracy and conformity.
Plan and organize value-added service tasks to meet client deadlines while optimizing productivity and resource utilization.
Monitor workloads and allocate resources effectively to ensure smooth execution of VAS operations.
Maintain accurate records of VAS activities, including work orders, production logs, and performance metrics.
Generate and present regular reports on VAS efficiency, accuracy, and performance to management and clients.
Serve as a primary point of contact for clients regarding VAS activities, addressing inquiries, providing updates, and resolving any issues.
Proactively communicate with clients to understand their evolving needs and suggest improvements or enhancements.
Foster a positive and collaborative work environment, promoting teamwork and effective communication among team members.
Conduct monthly EFR (Efficiency Feedback Reviews) with staff providing feedback and coaching on areas of improvement.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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