layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Senior Customer Success Manager (Enterprise-at-scale) at Culture Amp

Experience managing Enterprise or scaled B2B SaaS portfolios, with a strong understanding of strategic customer success in a scaled model.
A track record of owning GRR and NRR while balancing customer outcomes with commercial accountability.
Strong executive communication skills and the ability to lead data-informed, value-based conversations.
A proactive approach to risk management, strong customer and product curiosity, and sound judgment in high-stakes situations.
The ability to collaborate effectively across functions and operate with high accountability in a pod-based model.
Comfort using AI as a practical tool to synthesize information, improve prioritization, and increase the quality and consistency of customer engagement.
Previous experience in HR tech is a nice to have.
After 3 months, you’ll: Independently own GRR and NRR across your Enterprise-at-scale book of business.
Work effectively within your GTM pod and contribute to coordinated account strategy across adopt, expand, and renew.
Deliver key customer moments with strong preparation, value-led storytelling, and clear follow-through.
Proactively manage customer health, adoption, and risk across your accounts using DLCX and scaled workflows where appropriate.
Build strong product knowledge and connect Culture Amp’s platform to customer goals.
Use AI-supported workflows to streamline account planning, uncover customer signals, and improve the consistency of book management.
For this role, the estimated On Target Earnings (OTE) range is listed below. In addition to your OTE salary, your compensation package will include additional components such as equity and benefits.
The actual salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process.
If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
We believe in fair & equitable pay at Culture Amp, and therefore, we build pay equity into all our programs in addition to conducting annual pay equity audits.
OTE Salary (US)
$131,000 — $150,000 USD

Senior Customer Success Manager (Enterprise-at-scale)

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