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Irving, TX; Irving - TX - 8222 N Belt Line Rd
Source: Hub International careers · View original posting
From Hub International's posting. “We” and “our” refer to the employer.
A path for every ambition.
At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.
We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.
Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.
Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.
Your ambition has a home here.
The Customer Service Representative is responsible for accurately handling business calls inbound/outbound and related mortgage insurance documentation/processing.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for answering telephone call inquiries (inbound/outbound) and promoting good will with customers.
Relies on instructions and pre-established guidelines to perform the functions of the job designed to help representatives achieve our goals.
Maintains at least minimum proficiency results for productivity (15-17/hour; required to process data entry in addition to calls) and 95% accuracy of work performed.
Develops and maintains positive working relationships.
Supports Company by maintaining minimum performance standards based on company service commitments as well as individual goals for attendance, limiting phone system Aux time/call to 3 minutes, and maintaining an acceptable monthly call evaluation score average above 90%.
Adhering to all established company security and compliance policies.
Willing to work a shift ending 9pm Mon-Friday. Most shifts are from 8:00am to 5:00pm
Other duties as assigned
Attends Industry related continuing education training and courses.
The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload.
High attention to detail is required
Skills testing may be required
Call Center Experience required (1+ years) due to environmental expectations.
We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.
HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.
Reasonable Accommodations: HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at HUBRecruiting@HUBInternational.com. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.
E-Verify: HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.
Equal Employment Opportunity: HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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