From Cerity Partners's posting. “We” and “our” refer to the employer.
Do you like organizing? Maintaining an accurate database? Do you crave creating processes, so things go more smoothly? Are you efficient and always looking for ways to get things done faster and better? Are you a problem solver with an eye for detail? Do you love people and talking on the phone? Thrive in a busy office atmosphere?
This role is the first point of contact for clients and visitors, and the backbone of day-to-day tax administrative support — keeping documents, filings, and client records moving accurately and on time so the tax team can focus on the work itself.
Primary Responsibilities
Front Desk & Client Experience
Answer and direct phone calls; greet and assist clients and visitors
Develop rapport with clients via phone, email, and in person; respond to inquiries with calm confidence
Fulfill basic client requests that don't require advisor involvement
Mail, Filing & Document Processing
Process incoming/outgoing mail; scan and file tax documents accurately and promptly
Manage UPS/USPS shipping for tax returns, organizers, and signature documents
Route IRS/state notices and documents to the correct team member
Tax Administrative Support
Track signed e-file authorizations and release signed returns (UltraTax)
Track return statuses and due dates to help the team meet deadlines
Support client onboarding/offboarding: engagement letters, CRM setup, billing configuration
Assist with invoicing and accounts receivable tracking
Office & Team Support
Coordinate and manage team workflow; create or improve office processes
Coordinate meetings, team events, and catering as needed
Keep track of and order office supplies on a regular basis
Required Qualifications:
2+ years of experience in an administrative, executive assistant, or personal assistant capacity
High school diploma required
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and calendar management tools
Excellent written and verbal communication skills
Strong organizational skills with the ability to manage multiple priorities and deadlines independently
Ability to maintain strict confidentiality regarding sensitive personal and business information
Comfortable managing multiple tasks and interruptions in a fast-paced office environment
Self-motivated, comfortable with independent decision making
Preferred Qualifications:
2+ years prior experience supporting financial services, wealth management, or professional services executive
Associate or bachelor’s degree preferred
Previous experience at a CPA firm or financial services office
Skills and Competencies: Discretion and sound judgment when handling confidential information
Strong attention to detail and follow-through
Adaptability and comfort with shifting priorities in a fast-paced environment
Proactive problem-solving and anticipatory thinking
Display excellent time management skills.
Adherence to compliance policies and procedures.
Ability to exercise independent judgment in planning and prioritizing work.
Physical Requirements: Ability to sit at a desk and use a computer for extended periods
Ability to lift up to 15 lbs (e.g., files, packages, supplies) as needed
Why Cerity Partners: Our people drive our success by working together to deliver exceptional service to our clients. Below is a glimpse of the key elements of our total rewards package:
Health, dental, and vision insurance – day 1!
401(k) savings and investment plan options with 4% match
Flexible PTO policy
Parental Leave
Financial assistance for advanced education and professional designations
Opportunity to give back time to local communities
Commuter benefits
Cerity Partners is committed to providing an environment where all individuals can be their authentic selves. We are an Equal Opportunity Employer who respects each individual and supports the diverse cultures, perspectives, and experiences of our colleagues. We are dedicated to building an inclusive and diverse workforce and will not discriminate based on race, religion, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Cerity Partners is committed to working with and providing accommodations to applicants with disabilities or special needs. For those needing accommodations, please reach out to careers@ceritypartners.com. Applicants must be authorized to work for any employer in the U.S.
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
