Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.
This position provides small commercial and residential developments that are strategic customers with a coordinated point of contact for all customer issues related to gas distribution services. This position also contributes to the Company by improving customer satisfaction, retaining and growing profitable distribution and value-added service revenue.
This role contributes to the Gas Operations business objectives by increasing the number of new gas customers and providing a more seamless “end to end” sale and service experience for our gas customers. Essential Functions:
Proactive Customer Relationship Management - the activities associated with developing strong customer relationships within the assigned customer segment (small commercial and residential developments).
New Customer Connections- responsible for ensuring timely installation of new or upgraded utility services and for accurately providing related load and revenue estimates for residential and commercial customers.
Corporate Positioning- develops and implements strategies for achieving corporate objectives with the small account customer base, such as customer education, identifying rate changes or promoting energy efficiency programs.
Customer Service - enforcement of customer service policies, coordination of installation of new or upgraded utility service, follow-up on reliability or service quality problems, various administrative functions, billing related issues and general customer inquiries.
Revenue Cycle – collection of contributions in aid to construction, deposit monies and customer information necessary to establish a new or upgraded service for strategic account customers.
Promotes new technologies to align with Eversource’s net zero targets.
Proactively provides solutions for all new business opportunities that results in profitable, incremental gross margin to achieve targeted financial and growth objectives.
Perform weekly site visits, attend site walkdowns, constructability reviews and weekly planning and scheduling meetings
Technical Knowledge/Skill/Education/Licenses/Certifications:
Technical Knowledge/Skill:
Requires excellent communication skills (verbal and written)
Provide accurate documentation of required activities.
Strong interpersonal and time management skills
Management skills (leading, coaching, hiring, holding people accountable, etc.)
Strong business acumen and technical knowledge of electric and gas distribution systems.
Ability to use PC, tablet and desktop applications (e.g., Microsoft Word, Excel, Maximo, GIS Maps, and Salesforce).
Education:
Bachelor’s degree in engineering, Business Administration, related discipline or equivalent experience
Experience :
Minimum of three (3) years of experience in selling/servicing commercial and industrial customers or related industry experience. Residential project development and construction experience, preferred.
Working Conditions:
This position is categorized as safety-sensitive for the purpose of drug testing. Successful applicants shall be subject to a pre-assignment drug test if the individual is currently in a non-safety sensitive position. As an employee in this position the individual shall be subject to random drug testing.
Must be available to work emergency restoration assignment as required.
Must be available to travel between MA/CT/NH as necessary.
Jobs can require visits to customer sites (office environments, electric vaults/rooms/switch yards, outside locations and hard hat areas) which includes driving to project sites.
#GASAJD
Competencies:
- Build trusting relationships
- Manage and develop people
- Foster teamwork and cross-functional collaboration
Lead change
- Communicate strategic vision
- Create an engaged workforce
- Focus on the customer
- Take ownership & accountability
