Receptionist SO

Job Summary

Under moderate direction, greets patients and visitors, provides direction as needed, answer phone calls and interviews patients to obtain required information and verifying demographics information when necessary.

Essential Functions

Answers all incoming patient calls. Directs visitors and vendors to appropriate department or unit. May issue visitor passes when appropriate. Meets and greets family members and employees. Keeps work area organized, clean and neat.

Adheres to department customer service, service excellence, and performance standards.

Demonstrates personal commitment to the Organization’s core values through active involvement in the performance improvement process.