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USA - Sunnyvale, CA; Sunnyvale
Source: CrowdStrike careers · View original posting
From CrowdStrike's posting. “We” and “our” refer to the employer.
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily.
Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation.
We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
The CrowdStrike Information Technology Service Desk (ITSD) Team is looking for an Technology Support Specialist to join our team. The ITSD Team is a key component of the CrowdStrike global team and is critical to the smooth and effective daily operations of all CrowdStrike team members. This position will facilitate, implement, troubleshoot, and problem solve in support of our internal CrowdStrike users. Additionally, they will work to enhance the ITSD Team’s service delivery, systems, and operational process and procedures.
This is an opportunity to work in a dynamic, fast-paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge, constantly learning new technologies and processes, solving difficult problems, coming up with creative and unorthodox solutions and thinking well on their feet, all in support of providing world-class customer service.
This position requires onsite presence in our Sunnyvale office 5 days per week.
Effective communication, patience, tenacity and follow-through in tracking, troubleshooting and bringing to resolution internal customer support calls
Ability to explain complex technical concepts/procedures/policies to non-technical internal customers; collaborate and coordinate with members of other teams to track, isolate and resolve technical issues
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
Must have effective written and verbal communication skills; speak fluent English
Must be capable of lifting 50lbs
Experience with scripting or reverse engineering scripts in PowerShell, Bash, Python with exposure to scripting for task automation (JAMF/SCCM)
Experience with systems management and automation including a basic understanding of Group Policy, WSUS and automation services
Experience with basic troubleshooting and network concepts with a fundamental understanding of TCP/IP, DNS, IP addressing, connectivity troubleshooting, cabling, etc..
CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $100,000 - $155,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.
For detailed information about the U.S. benefits package, please click here .
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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