layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Maintence Lead at Nightwing Intelligence Solutions

Maintenance Operations Leadership & Service Delivery
Serve as the senior technical authority for all maintenance activities across Tier 1-4 support entities on the program portfolio
Oversee and coordinate break/fix operations, preventive maintenance, and corrective actions for cybersecurity operations, detection platforms, and automation systems
Monitor and ensure Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) are consistently met across all supported systems
Manage incident escalation and resolution processes to ensure rapid restoration of service with minimal mission impact
Coordinate maintenance activities across 24/7/365 operations supporting national security missions
Drive proactive maintenance strategies that prevent system degradation and operational disruptions
Establish and enforce maintenance standards, procedures, and best practices across all support tiers
Performance Monitoring & Metrics Management
Track and report on maintenance metrics, KPIs, and SLA compliance including Mean Time to Repair (MTTR), Mean Time Between Failures (MTBF), and availability percentages
Generate regular status reports on maintenance operations, system health, and performance trends
Identify trends through root cause analysis and implement preventive measures to reduce recurring incidents
Support problem management processes to address systemic issues and technical debt
Maintain configuration management databases (CMDB) and asset inventories
Provide executive-level reporting on maintenance performance and operational readiness
Interface directly with customer, mission partners, and other Intelligence Community stakeholders on maintenance matters
Information Assurance & System Maintenance
Maintain operational responsibility for systems requiring Authority to Operate (ATO) within DoD and Intelligence Community environments
Ensure all maintenance activities comply with DoD Information Assurance requirements and operational security standards
Support continuous monitoring requirements for accredited systems during maintenance windows
Coordinate with IA/IT personnel to ensure maintenance activities do not compromise system accreditation postures
Develop and maintain maintenance documentation supporting ATO and accreditation processes
Process Improvement & ITSM Implementation
Develop and maintain maintenance Standard Operating Procedures (SOPs) aligned with ITIL or equivalent frameworks
Develop and maintain MOA’s between other ecosystem partners and customers
Implement best practices for incident management, problem management, and change management
Drive continuous improvement of maintenance processes, tools, and operational procedures
Ensure compliance with ITIL, COBIT, ISO 20000, and customer driven equivalent IT service management frameworks
Lead post-incident reviews and corrective action planning
Champion use of automation and orchestration to improve maintenance efficiency
Support integration of maintenance activities with broader program execution and technical operations
Team Coordination & Vendor Management
Lead, mentor, and develop maintenance teams and Tier 1-4 support personnel across multiple operational shifts
Coordinate across contractor personnel, government counterparts, and vendor support organizations
Ensure effective communication during planned maintenance windows and emergency maintenance activities
Manage vendor and subcontractor performance related to maintenance and support services
Support training and knowledge transfer initiatives to build organizational maintenance capability
Conduct performance management and skills development for maintenance staff
Foster collaborative, mission-focused maintenance culture emphasizing accountability, quality, and responsiveness
Technical Risk Management & Mission Continuity
Identify, assess, and aggressively mitigate operational risks in mission environments where system downtime directly impacts mission effectiveness
Develop and implement technical contingency plans and disaster recovery procedures to ensure mission continuity
Ensure redundancy, failover capabilities, and backup systems are operational and tested
Navigate technical, schedule, and resource constraints while maintaining unwavering mission focus
Support crisis management during major outages, security incidents, or performance degradation
Balance emergency maintenance demands with planned maintenance schedules and operational tempo
Coordinate maintenance windows to minimize impact on 24/7/365 operations
Required Qualifications
Education & Certification
Bachelor's or Master's degree in Computer Science, Cybersecurity, Engineering, IT, or related STEM field
At least one: CISSP, CISM, CCISO, GCDA, Security+ CE, CySA+, or equivalent certification
Experience
Maintenance & Operations Leadership (One of the following): 10+ years maintenance and operations experience with demonstrated leadership of large-scale IT operations and maintenance teams
8+ years leading maintenance operations for programs of similar size and scope (100+ FTEs, $50M+ budgets)
10+ years managing break/fix operations and service delivery for systems supporting national security missions
Domain Experience (One of the following): 5-8 years cybersecurity, SOC, or cyber incident response experience with operational focus
5-8 years detection engineering and automation maintenance and support experience
5-8 years IT services operations and maintenance with Intelligence Community customers
Technical Knowledge
Deep understanding of IT service management principles and maintenance operations for enterprise-scale systems
Demonstrated experience with programs of similar size and scope supporting Intelligence Community missions
Extensive knowledge of incident management, problem management, and change management processes
Strong understanding of SLA management, OLA coordination, and service delivery metrics
Experience managing 24/7/365 operations supporting mission-critical systems
Working knowledge of cybersecurity operations platforms including SIEM (Splunk, Elastic), SOAR, detection frameworks
Familiarity with ticketing systems (ServiceNow, Remedy, Jira Service Management) and ITSM tools
Understanding of configuration management, asset management, and inventory control processes
Knowledge of maintenance best practices for both hardware and software systems
Leadership & Stakeholder Management
Exceptional coordination and communication skills with proven ability to manage across multiple support tiers and vendor organizations
Demonstrated success in mission environments requiring rapid incident response and restoration
Track record of SLA achievement and operational excellence driving customer satisfaction
Strong operational presence with ability to brief senior military and civilian leadership during outages or incidents
Experience managing in matrixed organizations with multiple stakeholders and competing priorities
Proven ability to manage under pressure during critical incidents and system outages

Experience within Intelligence Community and mission partner environments
ITIL Foundation, ITIL Practitioner, or ITIL Expert certification
Advanced degrees and certifications in IT process improvement and/or capability frameworks (e.g., ITIL, COBIT, ISO 20000, CISSP, Agile/SAFe)
Multiple advanced certifications: CISSP, CISM, GIAC certifications
Experience managing maintenance for security operations centers (SOCs) or threat detection programs with 24/7/365 operations
Background in systems administration, network operations, or infrastructure management
Experience with cloud operations (AWS, Azure, GCP) and hybrid infrastructure maintenance
Prior military or intelligence community operations or technical leadership experience
Experience supporting classified programs at TS/SCI level with special access programs (SAP)
Experience with DevOps/DevSecOps practices and infrastructure-as-code maintenance
Success Metrics
System availability meeting or exceeding SLAs (99.9999%+ uptime for critical systems)
SLA and OLA compliance consistently achieving contractual performance targets
Mean Time to Repair (MTTR) continuously improving through process optimization
Customer satisfaction with maintenance services and incident response (CPARS ratings of Very Good or Exceptional)
Incident response time meeting or exceeding contractual requirements
Preventive maintenance effectiveness reducing unplanned outages and emergency maintenance
Problem management addressing root causes and reducing recurring incidents
Team performance including response times, resolution rates, and knowledge base contributions
Why Nightwing
Lead mission-critical maintenance operations directly supporting Intelligence Community operations and national security objectives
Exercise full operational authority with meaningful impact on system availability, mission effectiveness, and operational readiness
Build and lead high-performing maintenance teams of talented professionals supporting cutting-edge cyber and intelligence systems
Partner directly with senior government customers in the Intelligence Community on programs of strategic importance
Operate in environments where your operational leadership and decisions truly matter to mission success
Competitive compensation with performance-based incentives tied to operational performance and SLA achievement
Opportunity to work on challenging operational problems supporting critical national security missions
Why Nightwing
Lead mission-critical engineering efforts directly supporting Intelligence Community operations and national security objectives
Exercise full technical authority with meaningful impact on system architecture, capabilities, and mission effectiveness
Build and lead high-performing engineering teams of talented professionals in cutting-edge cyber and intelligence domains
Partner directly with senior government customers in the Intelligence Community on programs of strategic importance
Operate in environments where your technical leadership, decisions, and innovations truly matter to mission success
Competitive compensation with performance-based incentives tied to technical delivery and innovation
Access to cutting-edge technologies and opportunities to work on challenging technical problems
At Nightwing, we value collaboration and teamwork. You'll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we'll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients.
Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team.

Maintence Lead

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