Dispatcher

We are a fast-growing residential Electrical, Plumbing and HVAC company looking for a full-time, experienced Dispatcher. The candidate we are looking for is serious about their career and advancement. They would be the type to take initiative to complete tasks and thrive during the busy times. It's a  challenging, exciting, and fun opportunity in a professional environment.  If you are a team player with an upbeat personality and a positive attitude, we want to hire you!

SeaTown Electric, Plumbing, Heating and Air leads the Puget Sound market in customer service and quality work.  We pride ourselves in our ability to uphold a five-star rating. We have created a company-wide culture of teamwork that exudes positivism, growth, goal setting, encouragement, achievement, and recognition.

This position is full-time onsite at our location in Mukilteo.

Duties/Responsibilities:

Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.

Manages large amounts of incoming phone calls from customers and technicians

Collects and enters customer information

Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.

Ensures that appropriate actions are taken to resolve customers’ problems and concerns.