layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Principal Product Managers-Security: Customer Voice and Product Insights at Microsoft

Run the post-launch feedback process: Lead a cross-functional virtual team that applies a shared, organization-wide framework for triaging, delivering, and closing the loop on in-market customer feedback, including incident and non-incident items. Help evolve the framework with partner teams across the organization.
Build insights dashboards and accelerate decisions: Define the data model, metrics, and insights dashboards that give Product, Engineering, field, and support leaders a clear view of status, decisions, and impact. Use telemetry, analytics, and AI to combine feedback signals, identify patterns, remove duplicates, and assess impact and urgency. Use automation to route feedback, maintain traceability, and shorten the time from intake to decision.
Drive adoption across the team: Coach peer product managers and partner teams to use the process consistently. Measure adoption and quality, and improve the system based on results and feedback.
Build a clear and technically credible customer voice: Bring together post-launch signals from support, field, customers, partners, product usage, and research. Turn them into focused recommendations for Microsoft Defender, Microsoft Sentinel, and Microsoft Entra that are supported by technical and business evidence.
Engage customers when it sharpens a decision: Work primarily through internal teams and available evidence, and meet directly with enterprise customers, security operations teams, or identity practitioners when firsthand context is needed to clarify architectures, workflows, integrations, technical blockers, or expected product behavior.
Validate and diagnose product signals: Work with field, support, Product, Engineering, and subject matter experts to assess reproducibility, severity, scale, telemetry, workarounds, and possible root causes, separating product gaps from configuration or operational issues.
Influence product direction: Turn complex customer scenarios into clear problem statements, requirements, and tradeoffs that Product and Engineering leaders can use when making decisions about quality, supportability, architecture, adoption, and investment. Balance customer impact with technical feasibility, dependencies, and capacity.
Drive decisions and closure: Deliver qualified feedback to the right Product Engineering owners, make sure each item receives a clear decision, rationale, timing, and accountable follow-through, and keep field and support teams updated on outcomes.
Partner with clear roles: Work with support, field, and subject matter expert teams across the organization, with each team contributing expertise in its area. Bring product management and support expertise without duplicating their roles.
Provide technical thought leadership: Serve as a trusted advisor on security operations, threat protection, identity, and post-launch product health. Explain complex technical issues clearly to practitioner and executive audiences.
Model Microsoft values: Create an inclusive, collaborative environment and demonstrate accountability, customer focus, and a growth mindset.

Required/minimum qualifications
Bachelor's Degree AND 8+ years experience in product/service/program management or software development
OR equivalent experience.
Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft background and Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Additional or preferred qualifications
Bachelor's Degree AND 12+ years experience in product/service/program management or software development
OR equivalent experience.
4+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).
6+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).
6+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).
Purview: 5+ years of experience working with data security, data governance, compliance, endpoint or device management, identity, cloud security, or related technical products.
Experience turning post-launch signals from customers, support, product data, research, or product usage into prioritized product requirements or recommendations for Engineering.
Experience analyzing technical evidence such as telemetry, logs, support patterns, reproducibility, severity, workarounds, or root-cause hypotheses to guide product decisions.
Experience working with data protection, information governance, compliance, device and endpoint management, or identity technologies in enterprise deployments, including discussing technical tradeoffs with customers and engineers.
Experience influencing senior Product and Engineering stakeholders across organizations without direct authority.
Deep technical experience with Microsoft Purview, Microsoft Intune, or comparable data security, compliance, or unified endpoint management platforms, including implementation, architecture, support, engineering, or technical product leadership.
Deep understanding of data loss prevention, information protection, data governance, regulatory compliance, device and application management, Zero Trust, cloud and hybrid architectures, APIs, integrations, and enterprise deployment patterns.
Experience with post-launch product health, customer escalation patterns, supportability, adoption, or customer experience programs.
Experience building feedback systems, insights dashboards, regular review processes, or ways to communicate priorities and decisions across large organizations.
Experience using AI-assisted analysis, analytics, product data, and automation to summarize and categorize feedback, identify patterns, Defender:
5+ years of experience working with security operations, threat detection and response, SIEM, XDR, identity and access management, cloud security, or related technical products.
Experience turning signals from customers, field teams, support, telemetry, research, or product usage into clear, evidence-based requirements or recommendations for Engineering.
Experience leading cross-team or virtual-team initiatives to design and implement processes, systems, or operating rhythms adopted by multiple teams.
Experience defining metrics and building or directing insights dashboards used to drive prioritization or business decisions.
Experience analyzing technical evidence such as telemetry, logs, support patterns, reproducibility, severity, workarounds, or root-cause hypotheses to guide product decisions.
Deep technical experience with Microsoft Defender, Microsoft Sentinel, Microsoft Entra, or comparable SIEM, XDR, and identity platforms, including implementation, architecture, support, engineering, or technical product leadership.
Understanding of security operations center (SOC) workflows, threat detection and response, KQL or similar query languages, Zero Trust, conditional access, and hybrid identity.
Hands-on experience with analytics and visualization tools, including data modeling and building executive-ready insights dashboards. Experience applying AI to synthesize feedback, detect patterns and duplicates, recommend priorities, automate routing, and reduce the time from intake to decision.

Principal Product Managers-Security: Customer Voice and Product Insights

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