layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Mortgage Records Management Senior Specialist at Navy Federal Credit Union

Resourceful and critical thinker
Advanced ability to work effectively and efficiently with automated systems
Advanced knowledge of Mortgage and Equity Servicing Support
Advanced knowledge of financial institution and lending practices, principles and regulations
Advanced knowledge of Navy Federal financial and credit transaction documentation processes
Advanced knowledge applicable NCUA and federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts
Significant experience in member/customer service operations to include understanding of effective member/customer service philosophy
Advanced experience in responding effectively to highly sensitive, complex and/or urgent member/customer requests
Advanced knowledge of common file classification conventions (including, but not limited to, alphabetic, numeric, geographic, and subject-based filing systems)
Advanced ability to manage daily, weekly and monthly workflow
Significant ability in preparing for audits
Experience in the mortgage lending industry, preferably with good understanding of Post Settlement/ Servicing operations
Advanced skill collaborating with various external and internal technical and/or functional contacts
Advanced organizational, planning and time management skills
Advanced research, analytical and problem-solving skills
Advanced skill in managing multiple priorities independently and/or in a team environment to achieve goals
Advanced skill exercising initiative and using good judgment to make sound decisions
Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
Advanced skill maintaining accuracy with attention to detail and meeting deadlines
Advanced verbal and written communication skills and experience composing routine written communication
Advanced word processing and spreadsheet software skills
Advanced skill guiding and training less experienced staff
Advanced knowledge of Navy Federal’s functions, philosophy, operations and organizational objectives
Desired Qualifications
Bachelor degree or higher in Business Administration, Records and Archive
Ability to obtain notary public license
Additional Information
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180

Assists Supervisor with MERS/eVault, Paid in Full loans monitoring, re-class Pools tracking, audit support, and reconciliations
Supports Mortgage and Equity Servicing management to ensure processes and procedures are consistent and in alignment with department/organizational objectives
Provides Mortgage Records, including Lien Release, consulting and expert advice to employees and all levels of management
Oversee third party vendors performance for accuracy and timely, accurate processing
Assist in supervising the review, analysis, storage, distribution of mortgage and equity documents post closing
Act as a liaison to other areas of the organization with whom Mortgage Records interacts to resolve issues
Assist with MERS/eVault oversight eNote destruction requests eVault clean-up
Daily MERS PIF check
Loan registeration
Assist with Paid in Full oversight
Daily check of OFFSTG and LR001 lists to ensure defaulted loans/active loans are not being sent out
Management of offsite (Paxton) shipments (inbound/outbound)are going out in a timely fashion, avoiding build-up in vault
Processing incoming PIF documents in a timely fashion according to state regulations
Serve as Subject matter expert to determine whether Notes conform to guidelines and requirements and resolve issues if they do not - Advanced scope
Manage Awaiting Assignment loan queue
Assist in supervising Re-class Pools tracking
Audit Support (PWC, Desk, FHLB, GNMA, etc.)
Perform reconciliations (Logging, MDIS, MERS, HUD-11708, etc.)
Answer complex inquiries to include escalations from members, attorneys, title companies and other financial institutions via phone or other media (e.g. eMessages, Fax, OLC, Secure Document Upload, etc.)
Coordinate daily production assignments for Level I, II and III's; monitor daily dashboard reports
Monitor and respond to various queues/queries via email and/or phone
Review and validate indexing accuracy such as document type, number of pages, for incoming imaged documents in the Worklist queues
Research, analyze and validate documentation for paid in full mortgage loans are processed and recorded in accordance to applicable Federal, State and NFCU regulations and requirements
Research, analyze and resolve lien release requests and discrepancies from third parties and internal departments
Research, analyze and respond to correspondence from members, attorneys, title companies and other financial institutions regarding lien release and requests for critical documents
Interact with members, internal business partners and outside contacts to resolve discrepancies, problems and issues
Conduct daily quality control reviews of documents (to include mortgage and equity documents) to ensure adherence to regulations and requirements to include Service Level Agreements (SLA), and communicate and/or correct errors/omissions
Review scanned mortgage documentation, index the image into the appropriate document type, and ensure system correctly identifies it
Identify final versions of critical documents to transmit to Mortgage Loan Review Analysis
Identify trends with system indexing issues and report to management
Perform other duties as assigned

Mortgage Records Management Senior Specialist

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