layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Senior Implementation Lead at Perchwell, New York, NY

Own and drive large-scale enterprise implementation projects from inception through successful transition to Customer Success Management
Coordinate across multiple internal teams including Product, Engineering, and Customer Success to ensure alignment and successful delivery
Manage executive-level relationships with enterprise partners, effectively communicating project status, risks, and deliverables
Translate technical requirements and solutions into clear business terms for stakeholders
Lead project planning and execution, including dependency management, risk mitigation, and change management
Facilitate cross-functional collaboration to resolve blocks and challenges
Build and document processes while executing, helping establish best practices for future implementations
Drive customer satisfaction through excellent project delivery and communication
Who You Are
Required Experience
7+ years of experience
Proven track record of managing enterprise-level software implementation projects end-to-end
Experience working directly with engineering and product teams to build customer solutions
Strong background in program management, with demonstrated ability to manage both internal and external stakeholders
Experience in executive-level communications and relationship management
Understanding of software implementation lifecycle and best practices
Strong presentation skills and experience speaking to large audiences
Familiarity with API concepts and technical troubleshooting
Experience building high-performing teams including sourcing, recruiting, and closing candidates
Personal Attributes
Self-starter mentality with ability to build processes while executing
Comfortable operating in ambiguous situations and proposing clear paths forward
Strong problem-solving skills with ability to think creatively and go above and beyond
Excellence in cross-functional collaboration and relationship building
Clear and effective communication skills at both technical and business levels
Strong project management capabilities with attention to detail
Desire to build a high performing team

Senior Implementation Lead

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