From Amazon's posting. “We” and “our” refer to the employer.
Amazon Flex helps independent contractors, known as delivery partners, to earn money delivering packages to Amazon customers. As Amazon Flex continues to innovate and expand worldwide, clear, timely, and effective communications are essential to helping delivery partners navigate their delivery experience safely and confidently.
We are seeking a Senior Communications Manager to develop and execute global safety communications strategies that support delivery partner safety, engagement, and experience. In this role, you will lead communications for safety initiatives, policy and program changes, product launches, and emerging issues across multiple countries and communication channels.
The ideal candidate is an exceptional writer and strategic communicator who can translate complex information into clear, actionable messages. You will exercise sound judgment in fast-moving, ambiguous environments, build trusted relationships with cross-functional stakeholders, and balance long-term communications strategy with hands-on content development and execution.
You will also use data, delivery partner insights, and communications performance metrics to continuously improve messaging and deliver measurable business results.
Key job responsibilities
Develop and own worldwide safety communications strategies that improve delivery partner awareness, engagement, and adoption of safety initiatives, products, and programs.
Lead end-to-end communications planning and execution for safety program launches, policy updates, operational changes, product enhancements, and other delivery partner-facing initiatives.
Create clear, engaging, and actionable content across multiple channels, including email, in-app messaging, FAQs, help articles, newsletters, videos, talking points, and websites.
Partner with Safety, Operations, Product, Policy & Compliance, Legal, Public Relations, Driver Support, and Voice of Driver teams to ensure communications are accurate, consistent, and aligned with business objectives.
Develop proactive and reactive communications strategies for emerging safety concerns, sensitive issues, and policy changes, exercising strong judgment and anticipating potential delivery partner impacts.
Create and maintain global communications toolkits, messaging frameworks, templates, and best practices that enable regional teams to deliver consistent, locally relevant communications.
Analyze delivery partner feedback, campaign performance, and engagement metrics to evaluate communications effectiveness and identify opportunities for improvement.
Manage multiple simultaneous projects across global stakeholders, driving alignment on messaging, audiences, timelines, and execution.
Identify opportunities to improve communications processes, experiment with new approaches, and scale effective communications solutions across countries.
A day in the life
On any given day, this person may partner with product and safety teams to prepare communications for a new safety feature, work with operations stakeholders to explain changes to delivery procedures, or collaborate with policy and legal partners to develop messaging around a sensitive issue.
The ideal candidate can transform complex technical, operational, and policy information into communications that are easy for delivery partners to understand and act upon. This includes identifying the right audiences, selecting appropriate communication channels, and ensuring messaging reaches delivery partners at the right time.
About the team
The Amazon Flex Worldwide Marketing & Communications team is responsible for helping delivery partners understand and engage with the products, programs, policies, and services that shape their experience delivering with Amazon Flex.
Working at the intersection of communications, safety, operations, and technology, the team partners with stakeholders across Amazon to develop and deliver clear, consistent, and effective communications to delivery partners around the world.
Safety communications play an essential role in this mission, helping delivery partners understand safety expectations, adopt new tools and features, navigate operational changes, and access information that supports a safer delivery experience.
Basic Qualifications
6+ years of professional non-internship marketing experience
7+ years of developing and managing acquisition marketing or channel programs experience
Experience using data and metrics to drive improvements
Experience building, executing and scaling cross-functional marketing programs
Experience developing and executing campaigns across a multitude of timezones and languages
Experience in writing and editing with a strong command of grammar, punctuation and style
Preferred Qualifications
Experience driving direction and alignment with large cross-functional teams and agency partners
Experience designing and executing joint marketing plans with strategic alliance partners with global footprint
Equal Opportunity
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 130,000.00 - 185,000.00 USD annually
USA, WA, Bellevue - 118,200.00 - 160,000.00 USD annually
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
