layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Supervisor Fleet Services Operations at Duke Energy

Manage garage operations
Ensure timely, quality completion of work in compliance with safety, environmental, ANSI, DOT, manufacturer, and Fleet Services standards.
Foster a strong safety culture; provide safety training and promptly correct safety issues.
Complete field reviews, observations, and audits to verify progress, performance, and quality.
Monitor and manage garage expenditures to support budget and incentive goals.
Ensure 24/7 staffing coverage and support storm restoration, including off-system deployments.
Serve as the local point of contact for fleet, customer, equipment, and facilities issues.
Lead a safe, productive, and motivated workforce
Build a culture of trust, two-way communication, accountability, and teamwork.
Empower employees to make decisions within established processes and goals.
Recruit and develop technicians, including technical, compliance, and on-the-job training.
Maintain a working knowledge of bargaining unit contracts.
Drive continuous improvement and change
Model change leadership and ensure successful rollout of improvements and new technology.
Analyze key performance reports and take action to improve operational performance.
Lead and support event investigations and corrective actions.
Partner with Fleet GO staff to improve maintenance practices and procedures.
Deliver exceptional customer service
Partner with internal customers to complete maintenance and repairs in a way that maximizes equipment availability.
Resolve issues promptly and escalate to Fleet GO staff when needed.
Ensure work order accuracy and keep customers informed of work affecting charges or availability.
Collaborate with customers during storm restoration per the Fleet Storm Plan.
Required/Basic Qualifications
High school diploma/GED
Five (5) or more years of related work experience
Valid driver's license
Must live within one (1) hour from work location
Mobility Classification
Onsite – Work will be performed at a company facility.
Desired Qualifications
Class A CDL license
Associate or bachelor's degree
Demonstrated working knowledge of fleet maintenance best practices as well as state and federal laws and regulations that pertain to vehicle/equipment operation and maintenance
Prior experience supervising in a tech/mechanical-type environment
Demonstrated effective leadership skills
Demonstrated effective written & verbal communication skills
Demonstrated effective problem solving and analytical skills
Demonstrated effective conflict management and negotiating skills.
Demonstrated ability to work self-directed and be a team player
Demonstrated effective interpersonal skills
Demonstrated ability to implement and lead others through changes.
Possesses working knowledge of Fleet maintenance processes.
Prior supervisory experience working with craft employees.
Demonstrated ability to motivate and engage employees.
Experience working with customers. Demonstrates good customer service skills
Ability to effectively relate to craft, leadership, and external stakeholders
Demonstrated technical aptitude and ability to learn and communicate complex technical concepts to a diverse group of stakeholders.
Experience with process or continuous improvement efforts
Understanding of basic financial concepts including experience managing budgets.
Effective at managing multiple and at times conflicting priorities in a manner that keeps employees focused and fosters positive relations with customers and other stakeholders
Working knowledge of the equipment and associated regulations (DOT, ANSI, etc.)
Experience managing represented employees and working through labor agreements.
Travel Requirements
25-50%
Relocation Assistance Provided (as applicable)
Yes
Represented/Union Position
No
Visa Sponsored Position
No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Supervisor Fleet Services Operations

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